Shelly Martin
San Marcos,California
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
14
14
years of professional experience
Work History
Manager
Derek L Martin DMD INC
San Marcos, CA
09.2010 - Current
- Produced thorough, accurate and timely reports of project activities.
- Transcribed dental reports in a timely manner to specialists and insurance companies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
CLAD - Bilingual Education
University of San Diego
San Diego, CA06-2000
Master of Arts - Reading Specialisst
University of La Verne
La Verne, CA08-1998
Bachelor of Science - Bilingual Education
Brigham Young University
Provo, UT06-1995
Skills
- Transcribing dental reports
- Complex Problem-Solving
- Innovation management
- Project Management
- Language proficiency
- Cross-cultural communication
- Accuracy and Precision
- Client Support
Timeline
Manager
Derek L Martin DMD INC
09.2010 - Current
CLAD - Bilingual Education
University of San Diego
Master of Arts - Reading Specialisst
University of La Verne
Bachelor of Science - Bilingual Education
Brigham Young University
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