Shelly McKay
Bellevue,WA
Summary
Dynamic professional with a strong background in store operations and merchandising. Skilled in training and mentoring staff to deliver exceptional customer service while effectively managing inventory and reducing costs. Committed to achieving operational excellence and maximizing profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Leader
QFC
05.2019 - 12.2025
- Led store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Developed promotional strategies, increasing sales during seasonal events.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Merchandised products beautifully with attractive displays to quickly move stock.
Starbucks Shift Supervisor
Starbuck Coffee
03.2014 - 04.2019
- Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
- Trained and mentored new team members on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and streamline supply chain processes.
- Facilitated effective communication between shifts, enhancing teamwork and workflow efficiency.
Education
Associate of Science - Early Education
Pierce College
Puyallup, WA06-2019
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Customer service
- Recruiting and hiring
- Store merchandising
- Flexible schedule
Certification
- Certified Food Safety Manager-Exp 11-16-2028
- Food Retail Leader Certificate
Timeline
Store Leader
QFC
05.2019 - 12.2025
Starbucks Shift Supervisor
Starbuck Coffee
03.2014 - 04.2019
Associate of Science - Early Education
Pierce College