Shelly McQuade

• -Created and established full service yacht brokerage company in Las Olas area of Fort Lauderdale Florida in 2005
• -Built and established customer/ client base for Olympic Marine through socialization and attendance of industry and social events.
• -Welcomed and received "walk in clients" into Olympic Marines physical office and applied acquired industry knowledge to best respond to client inquiries and increased by 50% direct sales.
• -Communicated and responded via client email inquiries and client telephone contact to propose services and products provided by company that best corresponded to client needs while suggesting same to upsell or initiate sales and client awareness of companies services and products.
• -Put together realistic budgets based upon costs and fees for successfully operating marine business upstarts thereby reducing overhead.
• -Hired, Trained and educated employees to perform daily business functions and assist in soliciting and identifying and substantially increasing new client leads and revenue
• -Managed purchasing, sales, marketing, and customer account operations efficiently thereby reducing need to hire additional employees.
• -Prepared estimates and itineraries for client yachting experiences based on personal past extensive knowledge of worldwide yachting destinations and yachting experiences.
• -Monitored and complied with all corporate reporting requirements established by Florida State and various yacht brokerage associations worldwide.
• -Attended and participated in worldwide yacht industry events and conventions permitting value added industry knowledge to customers.
• -Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations eliminating admin errors and failures.
• -Established and maintained strong relationships with customers, vendors and strategic partners that eliminated losses of clients to competitors.
• -Prepared all travel and operational budget forecasts reducing travel costs by 50% yearly.
• -Prepared monthly and annual l budget forecasts and revenue projections to eliminate over spending on stocking and travel.
• Managed day-to-day business operations
• Consulted with customers to assess needs and propose optimal solutions
• Trained and motivated employees to perform daily business functions
• Evaluated suppliers to maintain cost controls and improve operations
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs

• - Researched, identified, and solicited high net worth potential yacht owners to increase company yacht management client portfolio and client base.
• -Evaluated, targeted, and implemented various areas of focus to reduce expenses and potential risks to yacht management clients-thereby reducing clients gross operating costs and expenses while also increasing crew/employee productivity.
• -Provided technical and management knowledge to oversee overhaul and repair management clients vessels.
• -Applied industry recognized techniques and developed new specific industry techniques in order to reduce cost and reduce rates of depreciation of luxury assets such as motor yachts.
• -Ensured high level of client service and satisfaction by personalizing and adapting company offerings to each client based on nationality,
• cultural, and socially founded criterions.
• -Prepared and presented projected budget for monthly running costs as comparative or supportive accounting document that reflected quarterly and annual global running projection established for each individual owner and vessels operational budget.
• -Self learned and applied to yacht management vessels MARPOL convention guidelines. Guidelines that establish and define methods that ultimately prevent pollution of marine environment from pleasure and commercial usage yachts/vessels.
• -Implemented th MARPOL convention on board current management vessels by which there was direct decrease in client overall impact and footprint on environmental and marine ecosystems.
• Successfully utilized yacht management clientele database to expand client bases for potential charter or sales avenues within and outside yacht management umbrella.
• Increased Olympic marine charter bookings by 25% within the first business year.

-Received and welcomed residents in a warm, polite and professional manner.

-Assisted residents with any and all needs, inquiries, or services they required.

-Received and welcomed guest of residents and verified with resident approval for visitor access to the building.

-Received, logged in, and notified all resident of mail and package deliveries.

-Maintained and ensured the safety and cleanliness of all reception and common areas.

-Ensured the organization and safe access to the resident package and storage areas.

-Monitored all security cameras and physically verified the property and common areas by performing regular verifications of same by walking the property on an hourly basis as established by 5th Avenue Concierge standards and property management team.

-Kept detailed computer logs of any and all activity at the building in real time for review by concierge company and building managers in real time.

-Logged and reported all resident maintenance requests and needs.

-Reserved and booked resident reservations for special event rooms and amenities.

-Registered and reported any and all issues that affected the residents experience, building safety, and operation.

-Suggested and proposed ideas to increase the resident and guest satisfaction experience.

-Assisted as required the valet services