Proven Senior Living Leader specializing in Operations, Sales, Marketing and Nursing. With over 25 years serving Seniors. Demonstrated ability to drive growth via innovative solutions and proactive leadership. Strengths include strong interpersonal skills, relationship building, financial acumen, and commitment to fostering positive organizational culture. Notable impact includes turning around underperforming departments and implementing effective strategies for long-term success.
Certified Executive for Assisted Living (CEAL), Certified Assisted Living Leader (CALL), Certified Dementia Practitioner (CDP). RCAL licensed.
Ensuring residents receive quality care and associates feel valued.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Executive Director
Spring Hills Senior Communities
Dayton, OH
11.2021 - Current
Managing all Operations, Budget, Sales, Marketing, Recruiting, Onboarding, Staff Development
Managed the organization's financial resources and operations to maximize efficiency and effectiveness resulting in over 5 million in revenue
Plan and execute all community events.
Actively led Sales in the community increasing census year over year resulting full occupancy.
Conducted and led all surveys with compliance agencies including Ohio Department of Health, Ohio Board of Pharmacology, OSHA, Local Health Department. ombudsman, Ohio Department of Aging leading to positive outcomes.
Developed and implemented strategic plans to ensure organizational growth and development.
Provided oversight of all departments to ensure compliance with established policies and procedures.
Created a collaborative environment that fosters innovation and encourages employee engagement.
Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
Developed marketing strategies to promote the organization's mission throughout the community.
Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
Resident Services Director (DON)
Elmcroft Senior Living by Eclipse
Xenia, OH
05.2010 - 11.2021
Managed all nursing services for a large Assisted living and Memory care community
Manages Scheduling Coordinators to ensure timely and consistent scheduling
Familiar with Ohio Residential Care Facility Regulations
Participated in Marketing and Sales as a liaison for the community conducting outreach local skilled community and Senior resources.
Conducted and participated in all surveys with compliance agencies including Veterans Affairs, Ohio Board of Pharmacology, Ohio Department of Health, Local Health Department. ombudsman, Ohio Department of Aging etc.
Coordinated with other departments to ensure that all services are provided in a timely manner.
Maintained accurate records of clients' progress and updated case notes regularly.
Provided training opportunities for staff on topics related to resident services.
Ensured compliance with all applicable laws, regulations, policies, procedures, standards.
Scheduled and oversaw new resident move-ins and developed, planned and implemented new resident orientation program with focus on stress-free, seamless transition
Recruited, hired and trained over 75 motivated and caring team members to offer highest caliber and consistent resident care throughout locations and shifts.
Performed ongoing assessments to pinpoint resident needs, established optimum service plans and built medication system in full compliance to state, federal and company regulations.
LPN (Licensed Practical Nurse)
Hospitality Homes
Xenia, OH
06.1988 - 01.2016
LPN Full-time, Part-time and PRN for the years listed for this facility two others.
Assisted physicians with patient care by taking vital signs, administering injections and performing other nursing duties.
Independent Provider
Self Own Business
Xenia, OH
05.2000 - 04.2010
Conducted assessments of clients' needs and developed individualized care plans to meet those needs.
Provided direct support services including companionship, transportation, meal preparation, medication reminders, wound care
Educated family members on the importance of proper care for their loved ones.