Shelly Morckel
Salem,OH
Summary
Proven leader in operations management, driving team performance and enhancing customer relations. Expertise in problem resolution and process optimization, resulting in improved efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
General Manager
Speedway Gas Station
North Lima, OH
10.2018 - Current
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Managed inventory control processes, optimizing supply chain efficiency and reducing waste.
- Led team development initiatives, enhancing employee performance through training and mentorship programs.
- Implemented customer service strategies, improving client satisfaction and loyalty metrics.
Shift Supervisor
Sheetz
Alliance, OH
10.2017 - 10.2018
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and service delivery.
- Managed inventory levels, optimizing stock rotation and reducing waste.
- Implemented process improvements that increased workflow efficiency by streamlining tasks.
Education
GED -
Alliance High School
Alliance, OH03.2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
Timeline
General Manager
Speedway Gas Station
10.2018 - Current
Shift Supervisor
Sheetz
10.2017 - 10.2018
GED -
Alliance High School