Shelly Perez

When I started with America's Best I started as a receptionist.

I learned how to:

• Pull insurance and provide the patience with what the insurance covered exactly for the exam.
• Booking appointments, calling to confirm and as well gather their insurance information if not provided.
• Call the patience who canceled or did not show to get them to reschedule for another day.
• Dispense glasses and contact.
• Repair glasses.

Once I became the contact lens manager I learned how to

• Call past customers to get them to reorder contacts at the 6 months mark.
• Check on patients that order trials to see how the contacts are working for them.
• Selling glasses and contacts.
• Teaching new contact lens wearers how to insert and remove contact
• Ordering supplies (contact lens cases solution for contacts, alcohol wipes, booklets with information for contacts.)
• Ordering trials to restock them for the doctors.

• Achieved sales goals consistently over a period of 8 months, resulting in a promotion to manager
• Took incoming phone calls to book appointments for a session
• Suggested the best merchandise based on the wants and needs of the customers.
• Captured and edited high-resolution photographs
• Established a system of key performance indicators that improved efficiency and productivity.

• Sold a variety of products by explaining their unique features and instructing customers on how to use them.
• Customers received merchandise recommendations based on their needs and preferences.
• Unboxed new merchandise and restock shelves in an appealing and organized arrangements to promote items.
• Mark merchandise with accurate pricing to prepare for the sales floor.

• Communicating with the installers
• Answered an average of 30 calls, emails and faxes per day.
• Responding to sales representatives inquiries and resolving problems.
• Phone dispatcher
• Clerical work