Shelly Peysakhovich
Sioux Falls,SD
Summary
Dynamic Client Administrator with a proven track record at Windsor Mortgage, excelling in client relations and document control. Leveraging strong organizational skills and exceptional communication, I effectively managed client onboarding and enhanced service delivery. Recognized for problem-solving abilities, I contributed to staff development and improved operational efficiency through meticulous attention to detail.
Overview
18
18
years of professional experience
Work History
Client Administrator
Windsor Mortgage
11.2020 - Current
- Created user accounts and assigned permissions.
- Manage queue of clients waiting to be on-boarded.
- Review application packages and communicate outstanding items.
- Compile and distribute application summary to management to review their portion before submitting to the approval committee.
- Complete client's initial setup within our LOS.
- Annual recertification of all active 3rd Parties.
- Provided timely updates to clients on the status of their requests or issues, maintaining transparency throughout interactions.
- Assisted in training new hires on company policies and Client Care Administrator role expectations, contributing to overall staff development.
- Served as a liaison between clients and internal teams
- Conducted thorough research on behalf of clients, providing informed recommendations for their specific needs.
- Diagnosed and troubleshot hardware, software and network issues.
Underwriter
Esurance, Allstate Insurance
06.2007 - 09.2020
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Identified possible risks and recommended solutions.
- Answered customer questions via telephone, email, and web chats.
Education
High School Diploma -
Washington High School
Sioux Falls, SDSkills
- Strong organization
- Time management expertise
- Exceptional communication
- Attention to detail
- Problem-solving
- Multitasking
- Computer skills
- Decision-making
- Microsoft office
- Self motivation
- Interpersonal skills
Timeline
Client Administrator
Windsor Mortgage
11.2020 - Current
Underwriter
Esurance, Allstate Insurance
06.2007 - 09.2020
High School Diploma -
Washington High School