Shelly Poitier
Hyatt Regency
Bellport,NY
1
Certification
25
years of professional experience
Dynamic hospitality professional with extensive experience at Hyatt Regency, excelling in staff training and operational efficiency. Proven track record in enhancing guest satisfaction through effective conflict resolution and meticulous attention to detail. Skilled in organizational proficiency and employee appraisals, consistently achieving service excellence and operational goals.
Professional with strong experience in hospitality management and guest services. Demonstrated ability to enhance team performance and deliver exceptional customer satisfaction. Skilled in problem-solving, multitasking, and adapting to changing needs. Known for reliability, effective communication, and leadership in high-pressure environments.
Work History
Assistant Front Desk Manager
1 Year 1 Month- Supervised front desk operations, ensuring smooth guest check-in, check-out, and reservation processing.
- Resolved guest concerns promptly, maintaining service standards and positive satisfaction.
- Coordinated with housekeeping and other departments to support room readiness and service flow.
- Monitored property management system entries for accuracy in billing, folios, and room status.
- Audited daily reports, balancing transactions and correcting discrepancies before shift close.
- Assisted with staffing schedules, shift coverage, and workload distribution during peak periods.
- Maintained confidentiality while handling guest requests, payments, and sensitive account information.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
Keycarrying Supervisor
14 Years 1 Month- Supervised front desk operations, ensuring smooth guest check-in, check-out, and reservation processing.
- Resolved guest concerns promptly, maintaining service standards and positive satisfaction.
- Coordinated with housekeeping and other departments to support room readiness and service flow.
- Monitored property management system entries for accuracy in billing, folios, and room status.
- Audited daily reports, balancing transactions and correcting discrepancies before shift close.
- Assisted with staffing schedules, shift coverage, and workload distribution during peak periods.
- Maintained confidentiality while handling guest requests, payments, and sensitive account information.
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
Operational Supervisor
8 Years 5 Months- Supervised daily hotel operations, ensuring service standards and guest expectations remained consistent.
- Coordinated front-line associates across shifts to maintain smooth workflow and coverage.
- Inspected guest rooms and public areas to verify cleanliness, safety, and brand compliance.
- Resolved guest concerns promptly, delivering service recovery and supporting satisfaction goals.
- Trained new associates on property procedures, service expectations, and operational routines.
- Monitored inventory and supply levels, requesting replenishment to avoid service interruptions.
- Scheduled staff assignments based on occupancy, workload, and departmental priorities.
- Collaborated with cross-functional teams for seamless project execution and optimal results.
Education
Associate of Science - Business Management Accounting
Skills
Hospitality
Organizational proficiency
Staff training and development
Employee appraisals
Accomplishments
Read Bluprints Plans
Certification
CPR certificate
Timeline
Assistant Front Desk Manager
Hyatt Regency
05.2025 - 06.2026Read More
Operational Supervisor
Marriott International, Inc.
12.2016 - 05.2025Read More
Keycarrying Supervisor
Home Depot
06.2001 - 07.2015Read More
Katherine Gibbs
Associate of Science from Business Management Accounting
Read More