Shelly Porter
New Orleans,LA
Summary
Dynamic Business Management professional with a strong track record in team leadership and customer conflict resolution. Enhanced operational efficiency and customer engagement through strategic coaching and motivation, resulting in marked improvements in team productivity and customer satisfaction. Proven ability to create a collaborative environment that drives performance excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Apartment Corp
Los Angeles, CA
03.2023 - Current
- Kept records of correspondence with residents and tenants.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Initiated eviction proceedings when necessary according to state law guidelines.
Manager
AMF Bowling
Kenner, LA
11.2021 - 01.2023
- Led a team of 10 employees, ensuring high productivity, and excellent customer service.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Implemented quality control measures to uphold company standards.
Manager
Cobblestone Eatery & Drinkery
Lebenon, IL
06.2018 - 09.2020
- Managed a team of six employees, achieving high levels of productivity.
- Delegated tasks to team members effectively.
- Increased productivity through motivational coaching and targeted training.
Education
Associate of Applied Science - Business Management
Delgado Community College
New Orleans, LA05-2015
Skills
- Strong Customer Engagement Techniques
- Tenant conflict resolution
- Vacant unit inspections
- Evictions
- Disposition for refund
- Credit Bureau
- Property inspections
Certification
I received a certificate from Goodwork Network in Core Four Business Planning in August 2009
Capital One Culinary Incubator
I served on the board with Capital one Culinary Incubator and I also received a certificate of completion in October 2015
Timeline
Assistant Property Manager
Apartment Corp
03.2023 - Current
Manager
AMF Bowling
11.2021 - 01.2023
Manager
Cobblestone Eatery & Drinkery
06.2018 - 09.2020
Associate of Applied Science - Business Management
Delgado Community College