Shelly Rice
Fort Worth,TX
Summary
Dynamic General Manager with expertise in team building, customer relations, and operations management. Proven track record of enhancing service quality and maximizing team productivity through effective training and process improvements.
Overview
7
7
years of professional experience
Work History
General Manager
Taco Bueno
Fort Worth, TX
04.2022 - Current
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented training programs for staff to enhance performance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coordinated inventory management to minimize waste and optimize stock levels.
- Developed training programs for staff, improving team performance and retention rates.
- Supervised daily restaurant operations, ensuring compliance with safety and quality standards.
Shift Supervisor
Fort Worth Zoo
Fort Worth, TX
01.2019 - 01.2022
- Supervised daily operational workflows to ensure efficient animal care and guest services.
- Trained and mentored staff on best practices for safety and customer engagement.
- Coordinated schedules to optimize staff coverage during peak visitor times.
- Implemented process improvements that enhanced team productivity and service quality.
- Trained and mentored team members on customer service and exhibit maintenance best practices.
- Coordinated staff schedules to optimize resource allocation and maintain efficient workflows.
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
Education
High School Diploma -
Grace Academy High School
Fort Worth, TX06.2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Effective leader
- Staff management
- Training and development
- Customer relations
Timeline
General Manager
Taco Bueno
04.2022 - Current
Shift Supervisor
Fort Worth Zoo
01.2019 - 01.2022
High School Diploma -
Grace Academy High School