Shelly Roath
Punta Gorda,FL
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ServSafe Instructor/Proctor
ServSafe-Florida
10.2022 - Current
- As an Instructor I teach restaurant manager candidates the state requirements on safely cooking and storing food. How to identify areas of concern and how to correctly solve any issues that might arise as well proper sanitizing procedures and the knowledge on food borne illnesses. As a proctor I’m able to administer the ServSafe exam and oversee the test as it’s taken to ensure the person testing has assistance as needed
Server/Bartender
Vic’s Primo Pizza and Restaurant
08.2016 - 10.2022
- Greet and seat guests. Prepare and serve drinks, take order promptly and accurately while offering suggestions to meet customer needs and upsell the order. Deliver food to guests and assure it is what they expected and they are satisfied. Replenish drinks as needed and make sure their guest experience is amazing. Provide guest with bill and take their payment.
- Successfully implemented new policies and procedures to improve team efficiency
- Monitored and maintained budgets
- Maintained staffing levels
- Managed and trained new hires
- Prepared payroll
- Tracked sales performance
- Developed strong relations with customers and vendors on behalf of the organization
- Determined staffing and scheduling requirements
Sales Manager
Joe Walker washing and re-screen
09.2005 - 02.2015
- Answer incoming calls and schedule potential clients promptly. Go to their home at the scheduled time and allow the customer to show me where the area is that needs repairs or replacements. I then would take different measurements and come up with the square footage to put together an estimate.
- While discussing with the costumers the different kinds of materials and which one best suits their needs. If they were ready, I’d schedule the job before I wrap up the estimate appointment. Typically I’d follow up with a phone call on day 2 if I’ve not heard from the potential client yet and see if they had any further questions for me. My job also consisted of going to town and country for supplies and overseeing the crews on job sites.
Education
High School Diploma -
Charlotte Technical Center
Port Charlotte, FLSkills
- Assisted in achieving operational excellence through effective shift management in food service environments Supported cost-saving initiatives that enhanced profitability Provided exceptional guest services and aided in streamlining staff scheduling processes for optimal coverage and efficiency Contributed to continuous improvement in casual dining experiences resulting in increased customer satisfaction Supported staff development as an assistant manager leading to improved team performance Executed cash handling and payment processing with precision Delivered high-quality service through effective serving and bussing practices Resolved customer complaints efficiently to enhance overall guest satisfaction Managed order taking processes to ensure accuracy and efficiency Operated multi-line phone systems to improve service communication Delivered quality bartending and cocktail experiences in fast casual settings Optimized inventory control practices to reduce waste and improve resource management
- POS
- Management
- Strong communication skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Service prioritization
- Order accuracy
- Suggestive selling
- Table bussing
- Guest relations management
- Beverage preparation
- Food sales and promotion
- Guest seating
- Multitasking and organization
- Shift management
Certification
- ServSafe January 2022 to January 2027
- Servsafe Instructor/Proctor January 2023 to January 2026
- ServSafe Alcohol November 2025 to November 2028
Languages
American Sign Language - Intermediate
Timeline
ServSafe Instructor/Proctor
ServSafe-Florida
10.2022 - Current
Server/Bartender
Vic’s Primo Pizza and Restaurant
08.2016 - 10.2022
Sales Manager
Joe Walker washing and re-screen
09.2005 - 02.2015
High School Diploma -
Charlotte Technical Center