Shelly Rodwell
Colorado Springs
Summary
Dynamic professional with a proven track record at Peninsula Truck Lines, excelling in customer service and problem resolution. Recognized for enhancing operational efficiency and fostering teamwork. Skilled in logistics coordination and compliance, with a strong attention to detail and a friendly, positive attitude that drives client satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service & OSD
Peninsula Truck Lines
10.2017 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Military HHG Moving Coordinator
Mitchell Moving & Storage
01.2017 - 10.2017
- Coordinated logistics and scheduling for residential and commercial moves, ensuring timely service delivery.
- Developed relationships with clients to understand needs, providing tailored moving solutions.
- Trained and mentored junior staff on best practices in customer service and operational efficiency.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Resolved client inquiries and concerns promptly, maintaining high satisfaction levels throughout the moving process.
- Implemented a system to track and manage client paperwork, ensuring all necessary documents were easily accessible and secure.
- Enhanced customer satisfaction levels by maintaining clear communication throughout the entire moving process.
- Ensured compliance with all federal transportation regulations as well as state-specific requirements when planning interstate moves.
Import Specialist
DHL Global Forwarding
01.2016 - 01.2017
- Managed import documentation processes to ensure compliance with regulatory requirements.
- Coordinated with customs brokers to facilitate timely clearance of shipments.
- Analyzed shipping data to identify trends and optimize logistics operations.
- Developed and implemented process improvements for import procedures, enhancing efficiency.
- Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
- Reduced shipment delays with thorough pre-shipment inspections and coordination with shipping companies.
- Streamlined import processes by implementing effective tracking and documentation systems.
- Resolved complex import issues through research, analysis, and application of industry regulations and standards.
Education
No Degree - Animal Science
U of WI River Falls
River FallsGeneral Studies
Peninsula High School
Gig Harbor, WA Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Problem resolution
- Organizational skills
Timeline
Customer Service & OSD
Peninsula Truck Lines
10.2017 - 01.2025
Military HHG Moving Coordinator
Mitchell Moving & Storage
01.2017 - 10.2017
Import Specialist
DHL Global Forwarding
01.2016 - 01.2017
No Degree - Animal Science
U of WI River Falls
General Studies
Peninsula High School
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