Shelly Schutzman
Fleet and Family Readiness
Brandon,MS
35
years of professional experience
Dynamic Program Manager with expertise in project management, strategic planning, and team leadership. Proven track record in optimizing resource allocation and enhancing service delivery for military families.
Work History
Morale, Welfare and Recreation Program Manager
11 Years 2 Months- Led program development initiatives to enhance service delivery for military families.
- Managed resource allocation to optimize program efficiency and effectiveness across multiple projects.
- Developed training programs for staff, fostering professional growth and operational excellence.
- Streamlined communication processes between departments, improving project coordination and execution.
- Analyzed program performance data to identify trends, driving strategic decision-making for future initiatives.
- Collaborated with stakeholders to align program objectives with organizational goals and community needs.
- Implemented process improvements that enhanced overall service delivery and increased participant satisfaction.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Developed and maintained logistics workflows, procedures and reports.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Participated in vendor selection and management process for program initiatives.
- Interacted with customers and clients to identify business needs and requirements.
- Devised creative solutions to critical customer and user needs.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager
24 Years- Led cross-functional teams to develop and execute marketing initiatives, driving increased sales performance.
- Directed operational strategies to enhance customer service and satisfaction levels across multiple locations.
- Established training programs for staff, resulting in improved employee engagement and retention rates.
- Implemented inventory management systems to optimize product availability and reduce excess stock.
- Streamlined operational processes, increasing efficiency while maintaining compliance with Navy Exchange policies.
- Analyzed financial reports to identify trends, informing budget allocations and resource distribution decisions.
- Fostered partnerships with vendors to enhance product offerings and improve procurement strategies.
- Developed strategic plans to expand service offerings in line with customer needs and market demands.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Administrative Studies - Business Administration And Management
Skills
Project management
Program leadership
Strategic planning
Budget management
Process improvement
Project coordination
Policy improvements
Operations management
Data collection & research
Decision-making
Team leadership
Work prioritization
Staff development
Flexible and adaptable
Critical thinking
Interpersonal skills
Timeline
Morale, Welfare and Recreation Program Manager
Fleet and Family Readiness
06.2015 - CurrentRead More
General Manager
Navy Exchange Service Command
06.1991 - 06.2015Read More
Trident College
Bachelor of Administrative Studies from Business Administration And Management
Read More