Shelly Smith
Yukon
Summary
Dedicated professional with a strong background in transcription and customer service. Recognized for accuracy, attention to detail, and the ability to meet tight deadlines. Prepared to leverage skills to enhance operational efficiency and client satisfaction. Able to learn new skills fast.
Overview
1999
1999
years of professional experience
Work History
Transcriptionist
Bowden and Associates
Wooster, OH
2003 - 2023
- Transcribed audio files accurately to produce clear written documents.
- Ensured adherence to confidentiality protocols while handling sensitive information.
- Reviewed and edited transcripts for grammar, punctuation, and formatting consistency.
Internship Student
Weaver Popcorn Company
Van Buren, IN
01.1998 - 05.1998
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Effectively interacted with customers to ensure a positive experience
Admissions Student Worker
Anderson University
Anderson, IN
08.1993 - 05.1998
- Assisted in processing student applications and maintaining accurate records.
- Organized and maintained applicant files for easy access and efficient review by admissions officers.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Teller
People's Federal Bank
Wooster, OH
1993 - 1996
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer integrity through diligent balancing practices.
- Educated clients on bank products and services to enhance satisfaction.
Cashier
Walmart
Wooster, OH
1993 - 1996
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced daily receipts.
- Collaborated with team members to ensure smooth operation during peak hours.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Representative
Western Reserve Insurance
Wooster, OH
1989 - 1993
- Assisted customers with inquiries and policy details, ensuring accurate information delivery.
- Resolved complaints effectively, demonstrating strong problem-solving skills for enhanced customer experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Business Administration
Anderson University
Anderson, IN1998
Skills
- Meeting deadlines consistently
- Proofreading proficiency
- Patience and concentration
Timeline
Internship Student
Weaver Popcorn Company
01.1998 - 05.1998
Admissions Student Worker
Anderson University
08.1993 - 05.1998
Transcriptionist
Bowden and Associates
2003 - 2023
Teller
People's Federal Bank
1993 - 1996
Cashier
Walmart
1993 - 1996
Customer Service Representative
Western Reserve Insurance
1989 - 1993
Bachelor of Arts - Business Administration
Anderson University