Shelly Surack
Riverside,CA
Summary
I have 21 years experience in the RV industry. I originally started at Richardson's RV in 2005 the company was acquired by Camping World just 4 years ago this October 2026. In my time in the RV industry I have done walk thrus and filed Warranty Claims, answered the phones, and made appointments for customers to bring their RV in for service work. I also deposited and allocated checks for Service as well as Warranty. Fedex, UPS & daily mail. Assisted in ringing up customers for their service work orders. I very much enjoy each and every day working in the RV industry as well as with all the customers and my co-workers alike. I am a very devoted employee and work well with others.
Overview
22
22
years of professional experience
Work History
Warranty Administrator
Camping World
Riverside, CA
03.2005 - 10.2026
- Company closing its doors permanently Oct 12 2026
- Processed warranty claims, ensuring accurate coding, documentation, and timely submission to manufacturers.
- Reconciled repair orders against warranty guidelines to maintain compliance and minimize claim denials.
- Coordinated with service advisors and technicians to gather required information for claim completion.
- Tracked claim status, followed up on rejects, and resolved discrepancies with warranty providers.
- Scheduled appointments for the Service Department, answered phones, assisted with customers picking up units and ringing out work orders.
- I have 10 years experience doing walk thrus on new units.
- Great customer service skills
- Computer programs Excel, Word, ADP/CDK, 10 key, check deposit machine.
Education
High School Diploma -
Norte Vista High School
Riverside, CaSkills
- Claims processing
- Warranty management
Timeline
Warranty Administrator
Camping World
03.2005 - 10.2026
High School Diploma -
Norte Vista High School