Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Wolk

Las Vegas,NV

Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 20 - year history of successful industry performance.

Overview

9
9
years of professional experience

Work History

Small Business - Operations Manager

Pink Nails, LLC
08.2017 - Current
  • Implementation of right processes and practices across eight companies.
  • Procuring supplies, materials and resources for each company. Plan inventory, maintain regulatory compliance with local city, state and federal agencies.
  • Managed employee life cycle hiring, administering employee benefits, maintaining employee files, payroll and year end tax preparations.
  • Perform quality controls and monitor service KPIs
  • Examine financial data and use analysis to improve profitability.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Managed all A/P and A/R
  • Event planning for all company grand openings and subsequent events throughout year.
  • Co-managed build out of 4 commercial properties and was sole interior designer for one interior build out and created personal services, client experience model. Trained employees and contractors to achieve intended clients experience.

Office Manager

Charleston -West Mini Storage
08.2014 - 10.2017
  • Handled incoming business, oversaw and processed storage contracts.
  • Maintained computer and physical filing systems.
  • Performed billing ,collection and reporting functions for business office generating over $4,000,000 annually.
  • Handled bi-weekly payroll for 4 employees.
  • Held oversight of office inventory activities , including ordering, creating requisitions, shipment receiving and stocking.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem solving skills.
  • Processed unit liens, published auctions.

Education

Liberal Arts And Sciences

College of The Canyons
Valencia, CA

Skills

  • Improvement Plans
  • Project Management
  • Process Improvement
  • Records Organization and Management
  • Business Recordkeeping
  • Special Promotions Planning

Timeline

Small Business - Operations Manager

Pink Nails, LLC
08.2017 - Current

Office Manager

Charleston -West Mini Storage
08.2014 - 10.2017

Liberal Arts And Sciences

College of The Canyons

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Shelly Wolk