Shelly Ostrowski
Rosholt,WI
Summary
Knowledgeable with providing superior customer service support to branch associates to maintain and provide operational efficiency. Worked in a team environment to drive positive customer experiences. Proficient with bank operating systems and strong multi-tasking skills to meet deadlines by prioritizing assignments.
Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of exceptional customer service and going above and beyond for the customer. Motivated to learn and grow with the company.
Experienced customer service advocate with over 11 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
19
19
years of professional experience
Work History
Sales Representative
Land's End
Rosholt, WI
09.2020 - Current
- Place orders and answer customer questions over phone to maximize customer service.
- Monitor customer order process and addressed customer issues.
- Foster relationships with customers to expand customer base and retain business.
- Improve overall customer purchasing experience.
- Present products to prospective and existing customers to meet client needs.
Bank Operations Support Specialist
Associated Bank
Stevens Point, WI
05.2005 - 05.2014
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Answered calls throughout the day to provide exceptional customer service to branch employees regarding bank policies and procedures.
- During slow call times, helped with customer calls and various other projects.
Education
Bachelors Degree in Business Administration - Business Administration And Economics
UWSP
Stevens PointHigh School Diploma -
SPASH
Stevens PointSkills
- Superior customer service skills
- Multitasker
- Goal-oriented
- Excellent organizational skills
- Friendly personality
- Fast learner
Timeline
Sales Representative
Land's End
09.2020 - Current
Bank Operations Support Specialist
Associated Bank
05.2005 - 05.2014
Bachelors Degree in Business Administration - Business Administration And Economics
UWSP
High School Diploma -
SPASH
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