Shelmetria Walls

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments from customers.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Collaborated with team members to complete orders.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.

• Performed general housekeeping and cleaning tasks.
• Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
• Followed instructions and safety protocols.
• Met company's expectations.
• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.

• Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
• Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
• Utilized GPS systems effectively for accurate routing and delivery time estimates.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.

• Completed full building and grounds patrols to spot and investigate concerns.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
• Patrolled commercial property and associated parking garage.
• Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
• Maintained visitor logs for accurate record-keeping and improved site access control.
• Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.

•completed ticket checking

•search and wanding procedures

•escort celebrities during events

• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
• Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
• Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.