Hi, I’m
SHELSY MEZA
Miami,FL
Summary
Versatile bilingual professional fluent in English and Spanish, with a proven record of improving collections, recovering six-figure claims, and streamlining sales operations. Experienced in managing high volume accounts for major retailers and cruise lines while strengthening client relationships and driving retention. Skilled in SAP, Oracle, and Excel reporting to deliver accuracy, efficiency, and measurable results in fast paced environments.
Overview
9
years of professional experience
Work History
Del Monte Fresh Produce
Sales Coordinator (Operations)
04.2023 - Current
Job overview
- Process approximately 350 sales orders weekly for key accounts such as Costco and BJ's Wholesale, ensuring accurate and timely order fulfillment.
- Up to date, recovered $100K+ in claims from Costco, demonstrating strong negotiation and resolution skills.
- Continuous improvement of order accuracy through Excel-based validations, reducing errors and minimizing costly discrepancies.
- Expert in reporting and order tracking across departments, reducing follow up inquiries by 15% and enhancing efficiency.
- Acted as liaison between corporate sales, distribution centers, and quality control to proactively address issues and maintain service excellence.
Miami Purveyors
Accounts Coordinator
06.2022 - 04.2023
Job overview
- Managed receivables totaling $250K-$400K monthly, applying strategic follow ups that reduced overdue accounts by 20-25% and shortened collection cycles by 10 days.
- Processed 10-15 credit applications monthly, supporting underwriting decisions and timely approvals.
- Maintained ongoing communication with 30-40 vendors and clients, strengthening relationships and improving account management.
- Monitored, reconciled, and reported on receivables, ensuring accuracy and identifying risks early.
- Provided cross team support, including preparing reports and reconciling outstanding invoices, contributing to smoother financial operations.
Quirch Foods
Sales Support Associate
02.2019 - 10.2021
Job overview
- Supported 75-100 customer accounts weekly, including major cruise lines such as Royal Caribbean, Norwegian, MSC, and Carnival.
- Resolved order discrepancies and pricing issues, reducing repeat errors by 15-20% and improving client satisfaction.
- Partnered with account managers on accounts averaging $500K+ annually, contributing to strong client retention.
- Coordinated 6-8 client meetings and trade events annually, ensuring smooth execution and client engagement.
Bridgeprep Academy of Interamerican
Administrative Assistant
08.2016 - 12.2018
Job overview
- Managed 40-60 daily visitors (students, parents, vendors) and 50+ calls per day, ensuring efficient front-office operations.
- Streamlined sign-in and parent pickup procedures, reducing wait times by 10-15 minutes during peak periods.
- Processed $2K-$4K in monthly fundraiser payments, maintaining accurate financial and compliance records.
- Verified and submitted payroll hours for staff, tutors, and therapists, ensuring timely and error-free payroll processing.
Education
Miami Dade CollegeMiami, FL
Associate of Science from Business Administration
10-2026
Southwest Miami Senior High SchoolMiami, FL
High School
06-2016
Skills
- Technical Tools: Microsoft Office Suite (Excel – pivot tables, VLOOKUP, reporting, Word, Outlook), Email, fax, phone systems (high volume communications)
- Operations & Logistics: SAP Oracle Produce Pro Astra
- Client & Sales Support: AS400 Cosmos ISIS (School Management System)
- Languages: Fluent in English Spanish
Timeline
Sales Coordinator (Operations)
Del Monte Fresh Produce
04.2023 - Current
Accounts Coordinator
Miami Purveyors
06.2022 - 04.2023
Sales Support Associate
Quirch Foods
02.2019 - 10.2021
Administrative Assistant
Bridgeprep Academy of Interamerican
08.2016 - 12.2018
Miami Dade College
Associate of Science from Business Administration
Southwest Miami Senior High School
High School
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