Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelton Harris

Rochester,New York

Summary

Organized and dependable employee who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Uge Customer Service/Gate Agent

United Airlines
09.2022 - Current

Ticket counter

  • Assisted customers with ticketing and baggage check-in requirements.
  • Managed passenger check-in by verifying customers' travel documentation, printing boarding pass and assigning seats.
  • Weigh and tag bags appropriate (overweight, heavy) transferred baggage from scales to designated conveyor belt.
  • Resolved customer complaints and concerns, rebooking reservations for delayed, cancelled or missed flights.

Gate

  • Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
  • Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
  • Conducted pre-boarding and boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
  • Gate operations for timely departures and minimized delays. Jetbridge operations-deplaning passengers, cleaning plane, communication with pilot and flight crew. Pre/Boarding plane by groups, closing out announcements, final boarding call, close boarding door, handing manifest to flight crew, communicate with ramp crew, detach jetbridge from plane, close out flight when off

INDEPENDENT CONTRACTOR

Instacart
09.2020 - Current

Full services shopper

independent contractor that use the instacart platform to shop and deliver orders for their customers.

used knowledge of company products and services to recommend solutions to customers. • Responded promptly to customer queries to increase overall satisfaction. • Entered customer transaction information into company databases

INDEPENDENT CONTRACTOR

Rover
08.2018 - Current

As a Rover independent contractor I provide a full services pet care experience including home daycare or make house calls for pet care..including short or long term stay depending on the client..feeding, potty training , medicine admin, walking, bathroom breaks, playtime. Providing videos and pictures to the pet owners...

FINE DINING SERVER

Bar Savona
01.2015 - 12.2015

MEMBERSHIP ASSIST

Sams Club
06.2019 - 08.2020

SHIFT SUPERVISOR

Starbucks
01.2007 - 02.2014

ASSISTANT MANAGER

The Carmel Room
02.2007 - 09.2007

SALES ASSOCIATE/INC. COORDINATOR

Macy
01.2006 - 03.2007

STOCK ASSOCIATE

Barnes & Noble
01.1998 - 03.2005

Education

No Degree - Business Administration And Management

St. Petersburg Junior College
St. Petersburg, FL
06.2001

High School Diploma -

Countryside High
Clearwater, FL
01.1996

Skills

  • Business management, strong verbal and communication skills, interpersonal skills, experience in building and maintaining clientele, excellent customer service skills, dependable, can oversee and handle hiring, inventory management, inventory control, leadership skills, loss prevention, Excel, PowerPoint, Windows, Microsoft Word, strong sales mind, team player, and a keen eye and mind for visual merchandising
  • Time Management
  • Problem Solving Abilities
  • Decision Making
  • Stress Management

References

References available upon request

Timeline

Uge Customer Service/Gate Agent

United Airlines
09.2022 - Current

INDEPENDENT CONTRACTOR

Instacart
09.2020 - Current

MEMBERSHIP ASSIST

Sams Club
06.2019 - 08.2020

INDEPENDENT CONTRACTOR

Rover
08.2018 - Current

FINE DINING SERVER

Bar Savona
01.2015 - 12.2015

ASSISTANT MANAGER

The Carmel Room
02.2007 - 09.2007

SHIFT SUPERVISOR

Starbucks
01.2007 - 02.2014

SALES ASSOCIATE/INC. COORDINATOR

Macy
01.2006 - 03.2007

STOCK ASSOCIATE

Barnes & Noble
01.1998 - 03.2005

No Degree - Business Administration And Management

St. Petersburg Junior College

High School Diploma -

Countryside High
Shelton Harris