Shelvy Williams
Veterans Affairs Board Of Appeals'
District Heights,MD
14
years of professional experience
1
Certification
Enterprising administrative professional with over 16 years of comprehensive experience supporting high level executives Government and private Stakeholders. Possess leadership and team-building skills; proficiency in formalizing the policies and procedures used to process strong developmental, organizational, and strategic planning skills.
Work History
Program Specialist
6 Years 4 Months- Plans, distributes, and coordinates administrative tasks and production for assigned team members
- Briefs managers and supervisors on goals, task progress achievement, and potential problems, and develops proposed solutions
- Reviews work of others for accuracy, timeliness and other quality metrics
- Compiles quality metric data for assigned team or unit
- Assists with internal controls, records management, appellant case file management to include initial case review, data entry, and time sheets
- Ensures that inquiries, correspondence, and actions for the area of responsibility are addressed appropriately
- Analyze and evaluate each decision submitted to determine appropriate assignment
- Works closely with team leaders and branch supervisors to ensure the efficient and streamline processing of appeals
- Manages and maintains critical pilot programs and other initiatives to continue streamline the processing of appeals
- Retrieves, analyzes, and updates data files, databases and correspondence records
- Completes analysis, reports, logistics coordination and statistical surveys on various administrative activities.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries
- Maintained regular communication between departments via email and phone calls to coordinate program logistics
- Coordinated communication among associations, allies, stakeholders and members connections between departments
- Worked with customers to understand needs and provide excellent service
- Collaborated with team members to achieve target results
Program Specialist
2 Months- Worked alongside other professionals, teammates, and stakeholders to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Coordinates with Veterans customers, their representatives, VLJ, teammates, and other stakeholders, planning and execution of Video, Central Office, and Virtual appeals hearings.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries and upload into VBMS for record keeping.
- Motivated and directed staff to align operations with organizational mission using the "I CARE CORE VALUES". Received incoming phone calls and contact form submissions and provided timely responses to inquiries
- Maintained regular communication between departments via email and phone calls to coordinate program logistics
- Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
- Prepared monthly reports on sales trends for upper management
Program Specialist (NCA)
2 Years 6 Months- Assist applicants at Veterans Administration Call Center who are inquiring about services provided
- Provide customer support to callers on wide array of moralization questions
- Assist callers with completing application for government furnished headstone or marker
- Provide callers with status of previously submitted application
- Empowered to independently authorize replacement of government furnished products
- Thorough knowledge of NCA mission, policies, procedures, guidelines, and comprehensive knowledge of all aspects of claims evaluation and appeals process.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed team communications and information for meetings
- Increased customer satisfaction by resolving issues
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked with customers to understand needs and provide excellent service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Used Microsoft Word and other software tools to create documents and other communications
- Participated in team-building activities to enhance working relationships
Paralegal Specialist
9 Years 6 Months- Performs administrative and legal support to colleagues and supervisors on assigned work, and routinely provides direct legal services on case and/or program assignment
- Assists and acts in confidential capacity to supervisors who are significantly involved in internal issue and has regular access to confidential ER/LA information
- Participates in providing direct legal services to clients on case and/or program assignments
- Evaluates and make recommendations on client request
- Accesses and obtains factual and legal information from available electronic systems and research sources
- Supports litigation such as interviewing witnesses, preparing case summary reports, participating in trial preparation and drafting discovery requests and responses
- Prepares memoranda, briefs, draft legal opinions, and/or written documents needed to deliver accurate, timely, and effective legal services
- Plans and carries out assignments and coordinates activities with professional legal staff of agency and with staff of other Federal or non-Federal activities.
- Assisted counsel in preparing answers, providing documentation and information for discovery request
- Prepared legal briefs, motions and pleadings
- Created and implemented policies, work flow processes and work assignments
Education
Certification - Paralegal Studies
High School Diploma
Skills
Technical Proficiency
PowerPoint
OGC Laws Database
Veterans Benefits Management System
Microsoft Outlook
AMAS (Monument Application System)
Cisco Communicator
VACOLS
Certification
- Paralegal Certification, Paralegal Institute of Washington, DC - 2005
- Paralegal Certification Department of Justice, - 2010
Timeline
Program Specialist
Veterans Affairs Hearing Management Branch
10.2021 - 12.2021Read More
Program Specialist
Veterans Affairs Board Of Appeals'
06.2020 - CurrentRead More
Program Specialist (NCA)
1575 I Street NW
12.2017 - 06.2020Read More
Paralegal Specialist
Veterans Affairs, Office Of General Counsel
06.2008 - 12.2017Read More
Paralegal Institute of Washington
Certification from Paralegal Studies
Read More
Woodrow Wilson High School
High School Diploma
Read More