SHEM BUTTUK
North Platte,NE
Summary
Accomplished IT Manager with a proven track record at the Government of Kenya, enhancing operational efficiency and cybersecurity through innovative IT solutions and strategic leadership. Skilled in IT Asset Management and fostering team development, I've driven significant cost savings and improved service delivery, demonstrating strong organizational and interpersonal skills. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
19
19
years of professional experience
Work History
IT Manager
Government of Kenya
Nairobi
05.2005 - 06.2024
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated technical training and personal development classes for staff members.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Education
Bachelor of Business And Information Technology - Information Technology
St Paul's University
NAIROBI,KENYA11.2013
Skills
IT Asset Management
Network Administration
Technical Troubleshooting
IT Procurement
IT Infrastructure
IT Compliance
Cybersecurity best practices
Operating system management
Information Security
IT Budgeting
IT Governance
Information confidentiality
User Support
End point configurations
Timeline
IT Manager
Government of Kenya
05.2005 - 06.2024
Bachelor of Business And Information Technology - Information Technology
St Paul's University