Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shemar Matthews

Madison

Summary

Customer-focused and detail-oriented professional with over five years of experience in financial services, customer support, and administrative operations. Proven success in providing banking solutions, resolving client concerns, and managing confidential financial data. Strong interpersonal and technical skills, with a passion for helping clients meet their financial goals. Seeking to contribute banking experience and service excellence as a Personal Banker within a dynamic team. Organized financial professional aiming to fulfill Personal Banker role within dynamic team, driven to bring value through extended knowledge of financial products, services, and branch operations. Top-performing professional with substantial experience in banking and finance, dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Dynamic and attentive Personal Banker specializes in retail banking, customer service, and account management, driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Resident Assistant

Riverwood Senior Living
10.2024 - Current
  • Provide personalized support and build rapport with residents and their families
  • Manage care schedules, maintain accurate records, and respond to client needs quickly and empathetically
  • Communicate clearly with team members to ensure consistent service delivery

Banker

Jamaica National Commercial Bank
01.2020 - 09.2022
  • Opened and maintained customer accounts, including savings, checking, and fixed deposit products
  • Conducted needs-based assessments and provided financial guidance on loan options, credit cards, and insurance products
  • Processed deposits, withdrawals, loan payments, and other financial transactions efficiently and accurately
  • Built and nurtured strong client relationships by offering tailored financial solutions and ongoing support
  • Assisted customers with online and mobile banking systems
  • Ensured full compliance with KYC, AML, and internal banking policies
  • Collaborated with financial advisors and loan officers to achieve branch sales goals

Records Officer / Desk Support Technician

Jamaica Customs Agency
10.2017 - 01.2020
  • Managed and organized sensitive records in line with government compliance standards
  • Provided technical support, troubleshooting hardware/software issues and assisting staff
  • Supported database and office system maintenance, improving data accessibility
  • Assisted with audits and ensured strict data confidentiality

Education

Bachelor of Science - Marketing

University of the West Indies, Mona

Skills

  • Personal Banking & Client Account Management
  • Financial Needs Assessment & Cross-Selling
  • Customer Service & Conflict Resolution
  • Transaction Processing & Cash Handling
  • Compliance & Risk Management
  • Records Management & Data Accuracy
  • Communication & Interpersonal Skills
  • Microsoft Office & Banking Software (CRM)
  • Multi-channel Client Interaction (Phone, Email, In-person)
  • Residential support
  • Policy enforcement

Certification

Google IT Support Certificate – Technical Support Fundamentals (Coursera)

Additional Information

  • Proficient in Microsoft Excel, Word, Outlook, and banking CRM systems
  • Experienced in handling confidential financial and client data
  • Quick to adapt to new technologies and tools in banking environments

Timeline

Resident Assistant

Riverwood Senior Living
10.2024 - Current

Banker

Jamaica National Commercial Bank
01.2020 - 09.2022

Records Officer / Desk Support Technician

Jamaica Customs Agency
10.2017 - 01.2020

Bachelor of Science - Marketing

University of the West Indies, Mona