Shemar Matthews

Customer-focused and detail-oriented professional with over five years of experience in financial services, customer support, and administrative operations. Proven success in providing banking solutions, resolving client concerns, and managing confidential financial data. Strong interpersonal and technical skills, with a passion for helping clients meet their financial goals. Seeking to contribute banking experience and service excellence as a Personal Banker within a dynamic team. Organized financial professional aiming to fulfill Personal Banker role within dynamic team, driven to bring value through extended knowledge of financial products, services, and branch operations. Top-performing professional with substantial experience in banking and finance, dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Dynamic and attentive Personal Banker specializes in retail banking, customer service, and account management, driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.

• Proficient in Microsoft Excel, Word, Outlook, and banking CRM systems
• Experienced in handling confidential financial and client data
• Quick to adapt to new technologies and tools in banking environments