Shemeeka Hurns
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Associate, Managed Customer Accounts
Raymond James
04.2022 - Current
- Performs variety of operational procedures within the department, which may include account reconciliation, account deposits and distribution requests, security requests, and other assigned tasks.
- Reviews account activity and branch requests, processes deposits and distributions in a fast-paced environment.
- Answers calls and questions regarding managed accounts.
- Researches and provides resolution on basic departmental business issues.
- Reviews incoming emails and documents, taking appropriate action when needed which can include
- Sends notices to AMS Trading to act on requests.
- Communicates with branches and advisors when needed.
- Maintains a variety of data files and records.
- Performs other duties and responsibilities as assigned.
Banquet Manager
Central BBQ
04.2017 - 04.2022
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Directed and managed banquet functions for [30 - 200]-person event.
Assistant Store Manager
Soma Intimates
10.2016 - 03.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assist Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Sales Associates
Victoria Secret
11.2014 - 10.2016
- Actively participated in team meetings and contributed valuable ideas for improving overall store performance and customer experience.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Improved store sales by effectively recommending suitable products to meet customers'' specific needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Server
Dyer's Burgers On Beale Street
12.2005 - 01.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Accounting GPA 2.79
University of Memphis
Memphis, TN12.2015
Associate of Applied Science - Accounting GPA 2.89
Southwest Tennessee Community College
Memphis, TN05.2007
Skills
- Account planning
- Sales Support
- Performance Tracking
- Fast Learner
- Critical Thinking
- Scheduling and calendar management
- High Volume Phone Inquiries
- Customer Service
- Event Coordination
Timeline
Associate, Managed Customer Accounts
Raymond James
04.2022 - Current
Banquet Manager
Central BBQ
04.2017 - 04.2022
Assistant Store Manager
Soma Intimates
10.2016 - 03.2017
Sales Associates
Victoria Secret
11.2014 - 10.2016
Server
Dyer's Burgers On Beale Street
12.2005 - 01.2015
Bachelor of Science - Accounting GPA 2.79
University of Memphis
Associate of Applied Science - Accounting GPA 2.89
Southwest Tennessee Community College