Shemekia Martin
Sacramento,California
Summary
Dedicated Office Assistant with over 7 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of SMARTCARE and history achieving high data output.
Overview
9
9
years of professional experience
Work History
Senior Office Assistant
Sacramento County
07.2023 - Current
- Inputting clients information into SmartCare
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone and email to provide information.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
Office Assistant Level 2
Sacramento County
02.2016 - 07.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Associate of Arts - Early Childhood Education
Sacramento City College
Sacramento, CA08.2024
Skills
- Insurance Eligibility Verifications
- Clerical Support
- Scheduling Meetings
- Mail Management
- Data Communications
- Records Preparation
- Interoffice Correspondence
- Organizing and Categorizing
- Legal Administrative Support
- Strong Problem Solver
Timeline
Senior Office Assistant
Sacramento County
07.2023 - Current
Office Assistant Level 2
Sacramento County
02.2016 - 07.2023
Associate of Arts - Early Childhood Education
Sacramento City College
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