Shemia Anderson
Texarkana,TX
Summary
Detail-oriented Postal professional skilled in completing accurate and timely delivery of mail pieces and parcels. Offering 10+ years of excellent customer service. Fast learner, easy to adapt, and eager to take on new challenges.
Overview
14
14
years of professional experience
Work History
City Letter Carrier
United Sates Postal Service
Texarkana, TX
11.2023 - Current
- Delivered mail and packages to residences and businesses on a daily basis.
- Assisted customers with change of address forms when needed.
- Maintained professional and effective public relations with customers and community members.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Correctional Officer
Barry B. Telford Unit
New Boston, TX
03.2022 - 10.2023
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Paraprofessional
Liberty-Eylau Early Childhood Center
Texarkana, TX
08.2021 - 03.2022
- Assisted teachers with planning and preparing lessons for students.
- Monitored student progress and provided feedback to teachers and parents.
- Provided guidance to students in the classroom setting.
- Attended professional development workshops related to job responsibilities.
Mail Handler/PSE Clerk
United States Post Office
Los Angeles, CA
06.2020 - 01.2021
- Loaded trays of envelopes into automated sorting machines.
- Labeled containers with proper destination addresses for efficient distribution.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
Cashier
Target
Texarkana, TX
11.2014 - 01.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
Walmart
Texarkana, TX
08.2010 - 07.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
Customer Service Representative
Teleperformance
Shreveport, LA
09.2013 - 03.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Liberty-Eylau High School
Texarkana, TX05-2010
Some College (No Degree) - Behavioral Sciences
Texarkana College
Texarkana, TXSkills
- Mail delivery
- Postal regulations
- Handheld Device Operation
- Customer Service
- Customer Assistance
- Cash Handling
- Firearms proficiency
- Criminal Justice
- First aid and CPR certified
- Restraint Techniques
- Special Education
- Relationship Building
- The 7 Habits of Highly Effective People
Timeline
City Letter Carrier
United Sates Postal Service
11.2023 - Current
Correctional Officer
Barry B. Telford Unit
03.2022 - 10.2023
Paraprofessional
Liberty-Eylau Early Childhood Center
08.2021 - 03.2022
Mail Handler/PSE Clerk
United States Post Office
06.2020 - 01.2021
Cashier
Target
11.2014 - 01.2018
Customer Service Representative
Teleperformance
09.2013 - 03.2014
Cashier
Walmart
08.2010 - 07.2017
High School Diploma -
Liberty-Eylau High School
Some College (No Degree) - Behavioral Sciences
Texarkana College
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