Summary
Overview
Work History
Education
Skills
Timeline

Shemia Cox

Crestview,FL

Summary

Dynamic professional with a strong work ethic and customer service excellence, experienced at Sam's Wholesale Club. Adept at relationship building and effective communication, I developed individualized care plans as a Lead Direct Support Professional, enhancing client outcomes and ensuring compliance with industry standards. Proven adaptability in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Frontline Member Associate

Sam's Wholesale Club
05.2021 - Current
  • Provides member service by acknowledging members and identifying their needs, assisting members with purchasing decisions, locating merchandise, and resolving member issues and concerns.
  • Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations.
  • Actively participated in ongoing training sessions to stay current on industry trends, policies, and best practices related to the position''s responsibilities.

Direct Support Professional/ Floor Supervisor

Fort Walton Beach Developmental Center
Fort Walton Beach, Florida
01.1997 - 03.2021
  • Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards. Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.

Lead Direct Support Professional

Horizon of Okaloosa County
03.1999 - 04.2001
  • Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
  • Served as mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.

Education

Bachelor of Science - Human Resources Management

Pensacola State College, Pensacola, FL
05-2025

Associate of Arts - Elementary Education

Pensacola State College, Pensacola, FL
05-2018

Skills

  • Strong work ethic
  • Customer service excellence
  • Verbal and written communication
  • Relationship building
  • Customer relations
  • Adaptability and flexibility

Timeline

Frontline Member Associate - Sam's Wholesale Club
05.2021 - Current
Lead Direct Support Professional - Horizon of Okaloosa County
03.1999 - 04.2001
Direct Support Professional/ Floor Supervisor - Fort Walton Beach Developmental Center
01.1997 - 03.2021
Pensacola State College - Bachelor of Science, Human Resources Management
Pensacola State College - Associate of Arts, Elementary Education

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Shemia Cox