Summary
Skills
Work History
Education
Generic

Shemika Tolbert

Cordele,GA

Summary

Accomplished professional with expertise in customer service and active listening, honed at Speedway. Proven track record in enhancing efficiency and reducing wait times by 20% as Lead Cashier. Skilled in critical thinking and data entry, consistently delivering exceptional results through collaboration and process improvements.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Work History

Customer Service Representative

Speedway
Cordele, GA
11.2025 - Current
  • Assisted customers with inquiries, ensuring prompt and accurate responses.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of service areas to enhance customer experience.
  • Collaborated with team members to address and resolve customer issues effectively.

Lead Cashier

One9 Travel Center
Vienna, GA
10.2021 - 10.2025
  • Supervised daily cash operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new cashiers on register systems and customer service best practices.
  • Streamlined checkout processes, enhancing efficiency and reducing customer wait times.
  • Monitored cash drawer accuracy, resolving discrepancies to maintain financial integrity.

Peanut Inspector

Federal State Inspection
Albany, Ga
08.2018 - 11.2024
  • Conducted thorough inspections of peanuts for quality and safety compliance.
  • Evaluated samples using established grading standards to ensure product integrity.
  • Documented findings accurately in inspection reports for regulatory review.
  • Collaborated with agricultural producers to address quality concerns effectively.

General Laborer

Perdue Foods
Perry, GA
01.2018 - 05.2024
  • Operated machinery for efficient production and packaging of poultry products.
  • Maintained cleanliness and organization of work area to ensure safety compliance.
  • Assisted in training new employees on standard operating procedures and safety protocols.
  • Collaborated with team members to optimize workflow and reduce downtime during shifts.

General Laborer

Tyson Foods
Vienna, GA
05.2012 - 12.2017
  • Conducted quality checks on products to ensure adherence to company standards.
  • Implemented process improvements that enhanced efficiency in daily operations.
  • Monitored inventory levels, reporting discrepancies for timely replenishment of supplies.
  • Participated in safety audits, contributing to a culture of continuous improvement in workplace safety practices.

Education

High School Diploma -

Southwest Georgia Institute
Albany, GA
Shemika Tolbert