Shemin Poonja
Plano,TX
Summary
Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.
Overview
19
19
years of professional experience
Work History
Real Estate Agent
Keller Williams
Frisco, TX
12.2024 - Current
- Client Representation: Assisted buyers, sellers, and investors in the acquisition, sale, and rental of residential and commercial properties. Developed tailored property solutions to meet client needs and preferences.
- Market Research: Conducted comprehensive market analyses to provide clients with accurate property valuations, trends, and investment opportunities, ensuring informed decision-making.
- Negotiation & Contracts: Negotiated offers, counteroffers, and contracts on behalf of clients, ensuring favorable terms and smooth transactions from start to finish. Demonstrated excellent skills in conflict resolution and maintaining client satisfaction.
- Property Marketing: Created and implemented effective marketing strategies for listings, including staging, photography, online advertising, and hosting open houses to attract potential buyers.
- Networking & Relationship Building: Developed and maintained a broad network of clients, brokers, and real estate professionals, resulting in increased referrals and business opportunities.
- Compliance & Documentation: Ensured all transactions complied with local, state, and federal regulations. Managed the preparation and submission of all necessary documentation, including contracts, disclosures, and inspections.
- Customer Service: Provided exceptional customer service throughout the buying or selling process, addressing concerns promptly and maintaining positive relationships for repeat business and referrals.
- Technology Utilization: Leveraged CRM software, MLS databases, and digital marketing tools to streamline processes, track leads, and close deals efficiently.
Clerk III
City Of Vancouver
Vancouver, BC
07.2011 - 01.2023
- Office Operations Management: Coordinated daily office functions, ensuring smooth operation of administrative processes and supporting management with various office tasks.
- Document Management: Organized and maintained filing systems, both physical and digital, ensuring efficient retrieval of documents and compliance with company policies and legal requirements.
- Scheduling & Calendar Management: Managed executives' calendars, scheduled meetings, appointments, and travel arrangements, optimizing time and prioritizing tasks for maximum efficiency.
- Communication & Customer Service: Acted as the primary point of contact for internal and external communications, answering phone calls, responding to emails, and addressing inquiries with professionalism and courtesy.
- Inventory & Supply Management: Monitored office supplies and equipment inventory, placing orders when necessary, and ensuring timely restocking of necessary materials for the office to operate smoothly.
- Data Entry & Reporting: Entered and maintained accurate data in company systems, prepared reports, and supported administrative tasks, including invoicing, billing, and employee records.
- Event Planning & Coordination: Assisted in organizing company events, meetings, conferences, and workshops, ensuring all logistics were handled efficiently and effectively.
- Team Support: Provided administrative support to various departments, assisting with special projects and contributing to cross-functional collaboration to meet organizational goals.
- Compliance & Record-Keeping: Ensured that all company procedures, policies, and regulatory requirements were followed, maintaining a well-organized and compliant office environment.
- Technology Utilization: Utilized office software (e.g., Microsoft Office Suite, Google Workspace, project management tools) to streamline administrative tasks, improve office workflows, and increase overall productivity.
Customer Service Representative
ICBC Driver License
Surrey, BC
06.2006 - 06.2008
- Assisted customers in completing forms accurately and efficiently.
- Verified document authenticity to process license application.
- Prepared lists of overdue accounts, license suspensions and issuances.
- Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
- Tracked exhibits admitted during court hearings and updated documentation.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Provided detailed information on fees associated with various DMV services and procedures.
- Responded to customer inquiries regarding DMV services and policies.
- Followed up with customers via phone or email regarding status of their requests.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Investigated past and current licensees to perform record checks.
Education
Real Estate -
UBC
Vancouver BC07-2009
BBA - Business
Bahria University
Islamabad, Pakistan09-1999
Some College (No Degree) - Education Assistant
Douglas College
Coquitlam BCSome College (No Degree) - Real Estate
Champions School of Real Estate
Plano, TXSkills
- Rental management
- Market monitoring
- Business consultant
- Recruiting clients
- Comparative market analysis
- Traditional marketing
- Conflict management
- Data entry
- Professionalism and etiquette
- Operations support
- Administrative tasks
- SAP navigation
Timeline
Real Estate Agent
Keller Williams
12.2024 - Current
Clerk III
City Of Vancouver
07.2011 - 01.2023
Customer Service Representative
ICBC Driver License
06.2006 - 06.2008
Real Estate -
UBC
BBA - Business
Bahria University
Some College (No Degree) - Education Assistant
Douglas College
Some College (No Degree) - Real Estate
Champions School of Real Estate