Shems Hussein
croydon,Pennsylvania
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand the client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skill
Overview
4
4
years of professional experience
Work History
Retail Associate-Cashier/Sales Floor
Ross Dress for Less
Bensalem, PA
12.2023 - Current
- Assures that the customer has a good experience.
- Keep the store looking presentable.
- Cash handling.
- Greeted customers and provided excellent customer service.
- Performed price checks on items requested by customers.
- Handled returns and exchanges according to company policy.
Account Manager
Inspire Electric
Feasterville, PA
09.2022 - 07.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Liaised with marketing and sales teams to develop targeted campaigns
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Developed and maintained strong working relationships with professionals within assigned territory
- Set and achieved company defined sales goals
Staff Member
Wawa
Philadelphia, PA
07.2021 - 08.2022
- Established positive relationships with customers and other staff members
- Responded sensitively and competently to service customers with diverse cultural backgrounds
- Greeted clients and guests and assisted with a variety of questions to foster exceptional customer service
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Liaised with management and other departments to maintain smooth operations
Barista
Dunkin' Donuts
Philadelphia, PA
03.2021 - 07.2021
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Controlled line and crowd with quick, efficient service
- Operated espresso machines and commercial coffee brewers to create beverages
- Cleaned counters, machines, utensils, and seating areas daily
- Trained new team members with positive reinforcement and respectful, encouraging coaching
Education
Associate of Arts - Health Care Studies
Community College of Philadelphia
06-2025
Skills
- Product and service sales
- Sales reporting
- Staff Management
- Team training
- Sales expertise
- Cold calling skills
- Transportation
- Cash Register Operation
- Problem-solving skills
- Fitting room maintenance
- Stocking and Receiving
Languages
English
Professional
Arabic
Professional
Spanish
Elementary
Timeline
Retail Associate-Cashier/Sales Floor
Ross Dress for Less
12.2023 - Current
Account Manager
Inspire Electric
09.2022 - 07.2023
Staff Member
Wawa
07.2021 - 08.2022
Barista
Dunkin' Donuts
03.2021 - 07.2021
Associate of Arts - Health Care Studies
Community College of Philadelphia
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