Shena Blount
Twinsburg,OH
Summary
Dynamic Team Manager with a proven track record at Louis Vuitton Americas, excelling in operations management and staff development. Expert in fostering client relationships and maximizing growth opportunities. Skilled in inventory management and effective communication, driving team performance and achieving operational excellence through strategic mentorship and training initiatives.
Overview
14
14
years of professional experience
Work History
Team Manager
Louis Vuitton Americas
Beachwood, OH
05.2021 - 02.2026
- Led team to achieve operational excellence through effective workflow management and process optimization.
- Mentored staff, fostering a culture of continuous improvement and skill development among team members.
- Implemented inventory management strategies to enhance product availability and reduce stock discrepancies.
- Coordinated training programs to elevate team performance and ensure adherence to luxury service standards. Proactively accessed team performance
- Focused on supporting the team in building client relationships fostering trust through commercial and non-commercial gestures.
- Worked alongside SM ensuring business opportunities were maximized through efficient sales floor management.
- Developed performance metrics, tracking progress and implementing corrective actions for underperforming areas.
Team Lead
Louis Vuitton
Beachwood, OH
10.2019 - 11.2021
- Brand Ambassador supporting the Store Manager by coaching and developing all team members, building client relationships, and fostering achievement of sales goals to ensure clients are offered a Louis Vuitton lifestyle experience.
- Onboarded all new hires promoting professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted morning staff meetings to motivate staff members, address concerns and questions and plan improvements.
Sales Associate
Louis Vuitton
Beachwood, OH
10.2017 - 09.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Mentored new associates
Sales Associate
Prada
Beachwood, OH
05.2015 - 10.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked closely with shift manager to solve problems and handle customer concerns.
Operations Specialist/ Client Advisor
Louis Vuitton
Beachwood, OH
08.2012 - 05.2015
- Processed inbound and outbound shipments with high accuracy.
- Collaborated with peers and other business areas to leverage best practices.
- Consulted with store managers on bases to perform loss investigations.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OHSkills
- Team/Staff Leadership Development
- Motivational spirit
- Clientele Relations
- Maximize profit/ growth opportunities
- Operations Management
- Effective communication
- Payroll/Budgeting/Inventory/Hiring/Recruiting/Retaining top talent
- Ultipro & Sales force
Timeline
Team Manager
Louis Vuitton Americas
05.2021 - 02.2026
Team Lead
Louis Vuitton
10.2019 - 11.2021
Sales Associate
Louis Vuitton
10.2017 - 09.2019
Sales Associate
Prada
05.2015 - 10.2017
Operations Specialist/ Client Advisor
Louis Vuitton
08.2012 - 05.2015
Associate of Arts -
Cuyahoga Community College