Shena Brown
Atlanta,GA
Summary
Dynamic professional with a proven track record at Synovus Bank, excelling in relationship building and branch operations. Demonstrated ability to enhance customer satisfaction and trust, achieving a significant increase in long-lasting client relationships. Skilled in cash handling and fraud prevention, adept at fostering positive customer interactions and resolving inquiries efficiently.
Overview
5
5
years of professional experience
Work History
Personal Banker
Synovus Bank
11.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
Child Caregiver
Sittertree
05.2023 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
Bank Teller
Synovus Bank
06.2020 - 12.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor of Science - Criminal Justice
Strayer University
3101 Towercrek Parkway SE, Atlanta GA 30339 08-2020
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Fraud prevention
Timeline
Personal Banker
Synovus Bank
11.2024 - Current
Child Caregiver
Sittertree
05.2023 - Current
Bank Teller
Synovus Bank
06.2020 - 12.2022
Bachelor of Science - Criminal Justice
Strayer University
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