SHENADE CATON
Orange,NJ
Summary
Dedicated and adaptable leader and professional with over 5 years in the banking and finance industry possessing a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Financial Center Assistant Manager
Bank Of America
Vauxhall, NJ
03.2024 - Current
- Research complex questions and resolve issues by analyzing information and evidence with maximum accuracy and efficiency
- Investigates transactions that are flagged by the branches system to review and clear for availability within the funds availability act
- Planning and scheduling to evaluate and improve effectiveness and efficiency of work operations
- Utilizes knowledge, experience and judgement to solve complex issues and approving transactions.
- Analyzing reports to identify gaps and trends to help lead a team to success.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervise daily operations including scheduling shifts, assigning duties.
- Provided exceptional customer service to ensure customer satisfaction.
Senior Banker
Bank Of America
Vauxhall, NJ
07.2022 - 03.2024
- Managed client relationships and provided exceptional customer service.
- Ensured compliance with federal regulations governing financial institutions.
- Analyzed financial data and provided advice on appropriate banking services for clients
- Achieved or exceeded personal sales goals on consistent basis.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Created strategic financial solutions to suit individualized client needs.
Relationship Banker
Bank Of America
Jersey City, NJ
09.2020 - 07.2022
- Conducted financial review with clients to determine their financial situation, provide advice and recommendations to help achieve their financial Goals - Ranked #1 Relationship Banker in district
- Protected company and clients by identifying fraudulent events and execute appropriate action
- Met with team daily to explain issues involving the applicability of regulations, notices and account adjustments.
Teller
Wells Fargo
Jersey City, NJ
02.2017 - 09.2020
- Made sound decisions and provided timely problem resolution, escalating more difficult issues to management
- Ensured compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
- Verified clients' identities by following customer authentication policies & procedures
- Balanced cash drawers Automated Teller machines (ATMs) and Vaults.
Education
High School Diploma -
Sayreville War Memorial High School
01.2013
Certificate - Office Management
University of The West Indies
Port Of Spain, Trinidad And TobagoSkills
- Ability to effectively communicate verbally and in writing
- Ability to quickly build rapport
- Strong negotiation skills
- Excellent organization and critical thinking skills
- Ability to multi-task and prioritize
- Effective team player
- Workload Management
- Operations Management
- Task Delegation
References
References available upon request
Timeline
Financial Center Assistant Manager
Bank Of America
03.2024 - Current
Senior Banker
Bank Of America
07.2022 - 03.2024
Relationship Banker
Bank Of America
09.2020 - 07.2022
Teller
Wells Fargo
02.2017 - 09.2020
High School Diploma -
Sayreville War Memorial High School
Certificate - Office Management
University of The West Indies