SHENAL DIAS
EL CERRITO,USA
Summary
Results-driven Operations Manager with a strong background in test operations, product validation, and cross-functional team leadership across manufacturing, logistics, and engineering environments. Over seven years of experience streamlining processes, developing test strategies, and optimizing performance throughout the product lifecycle. Proven expertise in driving DVT/PVT execution, managing test equipment development, and aligning test operations with business and product goals. Skilled in operational excellence, cost reduction, and continuous improvement through data-driven decision-making. Adept at leading multidisciplinary teams across hardware, software, and systems to ensure quality, compliance, and on-time delivery in fast-paced, high-impact settings.
Overview
15
15
years of professional experience
Work History
Senior Operations Manager
BevMo
Albany, CA
02.2021 - Current
- Oversee daily operations, ensuring efficient workflow, and high customer satisfaction.
- Implement process improvements, achieving measurable increases in productivity.
- Manage budgeting and financial planning, resulting in cost savings and optimized resource allocation.
- Lead and develop team members, fostering a collaborative and high-performance culture.
- Lead operations, optimize processes, and drive efficiency improvements.
- Implement cost-saving measures, resulting in substantial budget reductions.
- Foster teamwork across departments, enhancing communication, and productivity.
- Develop staff through mentoring and training initiatives.
- Introduced a 6-phase restructuring plan involving facility consolidation and staff placement, which resulted in $735K in annual cost savings.
- Supervised a team of 200 operators in the management and daily operations of an $890,000 per year.
- Succeeded in managing an annual training budget of $10 million for 175 instructors, and facilitated workouts designed to meet the needs of RW clients.
Operations Test Manager
Soil and Land use Technology
Washington, DC
01.2017 - 01.2021
- Collaborated with cross-functional teams to deliver robust test hardware, leveraging PCBA and flex technologies.
- Recognized for combining technical depth with strategic leadership, mentoring multidisciplinary teams, and delivering results in fast-paced, high-stakes environments.
- Delivered scalable, reliable test solutions that improved efficiency and product quality.
- Coordinated with product development, manufacturing, and QA teams to align test protocols with product requirements.
Operations Manager
Nation Lanka Finance
Colombo, Srilanka
01.2012 - 01.2014
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Successfully led a cross-functional team to streamline operations, resulting in a 30% increase in efficiency.
- Developed and monitored key performance indicators (KPIs) to assess operational performance and drive continuous improvement.
- Implemented inventory management systems that reduced costs by 30% over three years.
- Negotiated contracts with suppliers that saved the company $50,000 annually.
Business Development Manager
Dialog axiata
Colombo, Srilanka
02.2010 - 12.2011
- Exceeded sales targets by 30% through the implementation of a new CRM tool, and revising sales protocols.
- Led the development and rollout of a new customer segmentation strategy, increasing customer retention rates by 23% over two years.
- Collaborated with Product Management to align offerings with market needs, resulting in a 21% uptick in customer satisfaction scores.
- Spearheaded a strategic partnership initiative, which secured three multi-year contracts, resulting in a revenue increase of $4M in the first year.
Education
COMPUTER INFORMATION SYSTEMS -
St Cloud State University
St Cloud, Minnesota05.2015
INFORMATION ASSURANCE -
St. Cloud State University
St. Cloud01.2015
BUSINESS INTELLIGENCE -
St. Cloud State University
St. Cloud01.2015
Skills
- Sales Management
- Business Development
- Strategic planning
- Sales Strategy
- Market Expansion
- Customer acquisition
- Telecommunications industry
- Database Management
- Project Management
- Business Intelligence
- Product Management
- Procurement Specialist
- Finance
- Operations Management
Timeline
Senior Operations Manager
BevMo
02.2021 - Current
Operations Test Manager
Soil and Land use Technology
01.2017 - 01.2021
Operations Manager
Nation Lanka Finance
01.2012 - 01.2014
Business Development Manager
Dialog axiata
02.2010 - 12.2011
COMPUTER INFORMATION SYSTEMS -
St Cloud State University
INFORMATION ASSURANCE -
St. Cloud State University
BUSINESS INTELLIGENCE -
St. Cloud State University
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