Shenay Warren
Bend,OR
Summary
I have a proven track record at excelling in team leadership and customer service. Expert in inventory management and staff training, I foster a positive atmosphere that enhances customer satisfaction. Successfully optimized labor costs while ensuring exceptional dining experiences, driving repeat business through customer engagement. Although all of my experience is in the restaurant industry, I am confident my skills will be an asset almost anywhere.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Deschutes Junction
Bend Or
01.2020 - 06.2024
- Supervised daily restaurant operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on customer service standards and menu knowledge.
- Managed inventory levels, placing orders to maintain stock without overages.
- Implemented employee scheduling to optimize labor costs while meeting service demands.
- Analyzed guest feedback to enhance service quality and dining experience.
- Coordinated with kitchen staff to streamline food preparation processes for efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Food and Beverage Server, Barista
The Sandwich Factory
Prineville, OR
03.2015 - 04.2018
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Collaborated with kitchen staff to streamline order preparation and enhance efficiency.
- Trained new team members on menu offerings, service standards, and point-of-sale systems.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Developed relationships with regular patrons, enhancing customer experience and engagement within establishment.
Education
High School Diploma - General Studies
Crook County High School
Prineville, OR06.2008
Skills
Team leadership
Customer service
Staff training
Inventory management
Customer engagement
Staff management
Passion for customer satisfaction
Organization and prioritization
Supervisory skills
Scheduling
Delegating assignments and tasks
Timeline
Restaurant Manager
Deschutes Junction
01.2020 - 06.2024
Food and Beverage Server, Barista
The Sandwich Factory
03.2015 - 04.2018
High School Diploma - General Studies
Crook County High School