Shenee Balgrove
Brooklyn,NY
Summary
Diligent Project manager/ Implementation Specialist with proven track record in managing complex implementation projects and streamlining processes. Successfully led multiple cross-functional teams to enhance system performance and strong background in implementation and project management. Skilled in system integration, process optimization, and client training. Known for fostering collaboration and driving results in dynamic environments. Reliable team player with flexible approach to evolving needs and challenges.
Overview
10
10
years of professional experience
Work History
Payroll Specialist
Fingercheck LLC
Brooklyn, NY
09.2022 - 08.2025
- Assisted Employees with I9s completions and Ensuring all Federal, State and Local Compliance requirements were met for payroll.
- Conduct over 500 client training sessions on payroll software and time-tracking systems, increasing onboarding efficiency by 30%.
- Collaborate with cross-functional teams to streamline payroll processes, reducing processing errors by 20%.
- Led implementation of customized software solutions, enhancing client onboarding experience and satisfaction.
- Developed training materials and conducted workshops to educate clients on system functionalities and best practices.
- Processed payroll for over 1,000 employees, ensuring timely and accurate compensation.
PAYROLL ONBOARDING SPECIALIST
Fingercheck LLC
Brooklyn, NY
09.2021 - 09.2022
- Onboarded 100+ clients to Fingercheck's payroll system, ensuring seamless transitions to the platform.
- Process payroll for multi-state clients, ensuring compliance with federal, state, and local regulations.
- Partnered with the operations team to manage payroll accounts for businesses of varying sizes.
- Assist clients with payroll tax registrations and reconcile payroll discrepancies to ensure accuracy and compliance.
- Developed comprehensive training materials for various software platforms utilized in onboarding.
- Facilitated seamless onboarding processes for new clients, ensuring timely account setup and configuration.
CUSTOMER SUCCESS AGENT
National Debt Relief
Brooklyn, NY
08.2018 - 12.2019
- Utilized CRM software to enroll clients into debt relief programs, achieving a 95% enrollment success rate.
- Analyzed client financials to provide customized debt relief strategies, improving client retention by 15%.
- Negotiated debt settlement agreements to optimize client financial outcomes.
- Developed personalized financial plans through comprehensive client assessments.
- Negotiated debt settlements with creditors, achieving favorable terms for clients.
- Developed personalized financial plans to assist clients in managing and reducing debt.
CUSTOMER SERVICE REPRESENTATIVE
NYC 311/ KINGTELESERVICES
Brooklyn, NY
05.2017 - 07.2018
- Managed high-volume customer inquiries, scheduling appointments and documenting interactions with 100% accuracy.
- Resolved customer inquiries efficiently, utilizing comprehensive knowledge of city services and resources.
- Processed service requests through multiple channels, ensuring timely follow-up and resolution.
- Managed high-volume call queues while maintaining service quality standards.
ASSISTANT MANAGER
RuVilla
Pittsburgh, PA
06.2015 - 06.2017
- Supervised Daily Operations, Trained and Coached a Team of 15 associates improving customer service performance and metrics.
- Resolved customer complaints and Escalations maintaining customer satisfaction.
- Assisted in Team Meetings, Conducted Performance evaluations, implementing Employee development plans.
- Led team in executing daily operational strategies to enhance customer satisfaction.
Education
High School Diploma -
Woodland Hills Senior High School
Pittsburgh, PA06.2013
Skills
- Microsoft Excel, Google Workspace, Slack, CRM system, Pivot Table
- Software implementation
- Project planning
- Multi-state payroll processing, payroll reconciliation, benefits administration, tax compliance, HRIS
- Cross-functional team coordination
- Project management
- Data migration
- New hire processing
- Payroll processing
- Time sheet review
- Payroll administration
Timeline
Payroll Specialist
Fingercheck LLC
09.2022 - 08.2025
PAYROLL ONBOARDING SPECIALIST
Fingercheck LLC
09.2021 - 09.2022
CUSTOMER SUCCESS AGENT
National Debt Relief
08.2018 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
NYC 311/ KINGTELESERVICES
05.2017 - 07.2018
ASSISTANT MANAGER
RuVilla
06.2015 - 06.2017
High School Diploma -
Woodland Hills Senior High School