Sheneka Merchant
Bryan,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transportation Driver
The Langford Retirement Community
College Station, TX
05.2022 - Current
- Transfer Residents to and from Appointments
- Customer Service
- Outing
- Luncheons
- Helping out with Activities when needed
Certified Nursing Assistant
Parc@Tarditions
Bryan, TX
09.2019 - Current
- Assisting the residents with daily living
- Customer Service
- Transferring
- Daily Hygiene
School Bus Driver
Bryan ISD Transportation
Bryan, TX
09.2021 - 02.2023
- Transporting Students to and from School
- Customer Service
- Trips
Customer Service Representative
Wayfair
College Station , TX
09.2020 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Activity Director
FORTRESS HEALTH & REHAB
College Station, TX
07.2020 - 09.2020
- Assisting with daily activities
- Budgeting
- Transportation
- Errands
- Event Planning
- Decorating
- Customer Service
- Attention to Detail
- Office Administrative work environment
Driver
State Wide Transport
Bryan, TX
06.2019 - 09.2020
- Delivering mail to Rural areas
- Customer Service
- Data Sheets
CNA - Certified Nursing Assistant
Parc@tradition
Bryan, TX
09.2019 - 07.2020
- Assisting the residents with Daily activities
- Event planning
- Customer Service
- Outings
Education
Certificate in Activities Director -
Mc Lennan Community College
Waco, TX06.2010
Certificate in Certified Nurse Aide -
Blinn College
Bryan, TX06.2004
High school in Required Subjects -
Aquilla Wyatt
Houston, TX06.2003
Skills
- CNA
- Event Planning
- Microsoft Excel
- Personal Assistant Experience
- Filing
- Driving
- Communication skills
- Dementia care
- Scheduling
- Complaint resolution
- Proofreading
- Staff education and training
- Call center procedures
- Office equipment proficiency
- Call center experience
- Documentation
- Typing proficiency
Willingtorelocate
Houston, TX
Certification
- Certified Nursing Assistant (CNA), 06/01/04, 06/01/19, Assisting resident with daily activities, Customer Service, Bathing, Transferring, Feeding
- Class B CDL, 02/01/21, 05/01/30
- Forklift Certification, Present
- TABC Certified, Present
- CPR Certification, Present
- First Aid Certification, Present
- CDL, Present
- CDL A Driver's License, Present
- Air Brake Endorsement, Present
- School Bus Endorsement, Present
- Passenger Endorsement, Present
- CDL C, Present
- CMCA, Present
Assessments
- Attention to detail, Completed, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Workplace safety, Proficient, 10/01/21, Using safe practices at work
Personal Information
Authorized To Work: US for any employer
Timeline
Transportation Driver
The Langford Retirement Community
05.2022 - Current
School Bus Driver
Bryan ISD Transportation
09.2021 - 02.2023
Customer Service Representative
Wayfair
09.2020 - 04.2022
Activity Director
FORTRESS HEALTH & REHAB
07.2020 - 09.2020
Certified Nursing Assistant
Parc@Tarditions
09.2019 - Current
CNA - Certified Nursing Assistant
Parc@tradition
09.2019 - 07.2020
Driver
State Wide Transport
06.2019 - 09.2020
- Certified Nursing Assistant (CNA), 06/01/04, 06/01/19, Assisting resident with daily activities, Customer Service, Bathing, Transferring, Feeding
- Class B CDL, 02/01/21, 05/01/30
- Forklift Certification, Present
- TABC Certified, Present
- CPR Certification, Present
- First Aid Certification, Present
- CDL, Present
- CDL A Driver's License, Present
- Air Brake Endorsement, Present
- School Bus Endorsement, Present
- Passenger Endorsement, Present
- CDL C, Present
- CMCA, Present
Certificate in Activities Director -
Mc Lennan Community College
Certificate in Certified Nurse Aide -
Blinn College
High school in Required Subjects -
Aquilla Wyatt
Similar Profiles
Jaycee OsinaJaycee Osina
Concierge at The Langford Methodist Retirement CommunityConcierge at The Langford Methodist Retirement Community
Zoe BlanchetteZoe Blanchette
Certified Nursing Assistant at Bartels Lutheran Retirement CommunityCertified Nursing Assistant at Bartels Lutheran Retirement Community
Erica CrowdenErica Crowden
Charge LPN at Glen Meadows Retirement CommunityCharge LPN at Glen Meadows Retirement Community