Shenelle Goodbar
Administrative Assistant
West Palm Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Phones. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Associate
Kantar Operations
Toledo, OH
11.2013 - 09.2015
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Education
High School Diploma -
Jesup W. Scott High School
Toledo, OH 01.2003 - 06.2006
Lic. Esthetician - Master Aesthetician
Toledo Academy of Beauty Culture - East
Oregon, OH 09.2018 - 01.2019
BBA - Mathematics
Central State University
Wilberforce, OH 01.2017 - Current
Skills
Inbound and outbound calling
undefinedTimeline
Lic. Esthetician - Master Aesthetician
Toledo Academy of Beauty Culture - East
09.2018 - 01.2019
BBA - Mathematics
Central State University
01.2017 - Current
Customer Service Associate
Kantar Operations
11.2013 - 09.2015
High School Diploma -
Jesup W. Scott High School
01.2003 - 06.2006
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