SHENEQUA JONES
Birmingham,AL
Summary
Certified Pharmacy Technician (CPhT) with 8+ years of pharmacy experience supporting prescription intake, order entry, insurance claim processing, prior authorizations, and patient care. Experienced processing 50-100 prescriptions daily and using PioneerRx, Liberty, and Connexus to maintain accurate patient profiles, resolve claim rejections, and support timely medication access. Knowledgeable in HIPAA compliance, prescription discrepancy resolution, documentation, and pharmacist-supported medication safety workflows. Brings strong telephone communication, problem-solving, and new-hire training skills to remote pharmacy and order-entry environments.
Overview
15
15
years of professional experience
Work History
Pharmacy Technician
Walmart
Birmingham, AL
11.2017 - Current
- Process prescription intake, enter prescription information, prepare labels, and support order fulfillment to help ensure accurate and timely dispensing.
- Submit and manage insurance billing and third-party claims; troubleshoot coverage issues and claim rejections to reduce processing delays.
- Support pharmacists with prescription review workflows and medication safety checks, following established pharmacy procedures.
- Maintain accurate patient records and pharmacy documentation while protecting confidential information and complying with HIPAA requirements.
- Handle a high volume of incoming calls and provide clear, professional assistance to patients regarding prescription and service questions.
- Support inventory ordering, replenishment, and removal of outdated medications to maintain appropriate stock levels.
Certified Pharmacy Technician II
Proxsys Rx
Birmingham, AL
02.2023 - 12.2025
- Processed and prepared approximately 50-100 prescriptions per day while maintaining accuracy and supporting timely medication delivery.
- Entered and updated patient demographics, allergies, and medication profiles in pharmacy systems to support accurate records and patient safety.
- Submitted insurance claims and resolved rejections using Liberty, Connexus, and PioneerRx, helping prevent avoidable delays in prescription processing.
- Coordinated prior authorization requests with prescribers and insurance companies to support medication access.
- Identified prescription discrepancies and clarified issues before pharmacist verification to help minimize errors and maintain workflow efficiency.
- Communicated with patients and healthcare providers by phone to clarify prescription orders and insurance coverage concerns.
- Performed medication inventory reconciliation and supported audits to maintain accurate inventory records and regulatory compliance.
- Prepared compounded medications under pharmacist supervision and followed applicable quality and safety procedures.
- Trained new pharmacy technicians on workflow and system processes to support onboarding and consistent team performance.
- Handled patient information securely and followed HIPAA requirements.
Pharmacy Analyst
Viva Health
01.2020 - 04.2020
- Processed and followed up on prescription prior authorization requests to support timely medication access.
- Coordinated with prescribers and insurance representatives to obtain or clarify information needed for authorization review.
- Tracked authorization status, documented request activity, and communicated updates to support timely resolution.
- Handled confidential member and prescription information in accordance with HIPAA requirements.
Sales Associate
Macy's - Mountain Brook
Mountain Brook, AL
09.2011 - 02.2012
- Provided customer assistance, handled point-of-sale transactions, and responded to customer questions in a fast-paced retail environment.
- Built positive customer interactions through attentive listening and service-focused communication.
Education
High School Diploma -
Woodlawn High School
Birmingham, ALCertificate -
Jefferson State Community College
Skills
- Prescription intake, processing & order entry
- Insurance billing, medical claims & rejection resolution
- Prior authorization coordination
- Patient profile & medication data maintenance
- PioneerRx, Liberty & Connexus
- HIPAA compliance & confidential record handling
- Prescription discrepancy identification
- Patient and provider phone support
- Documentation review & data accuracy
- Medication inventory reconciliation & audit support
- Pharmacist workflow support & medication safety
- New technician training & workflow guidance
- Microsoft Office & computer literacy
- High-volume workflow & time management
Additional Information - Target Roles
- CERTIFIED PHARMACY TECHNICIAN
- REMOTE PHARMACY & ORDER ENTRY
Certifications And Licensure
- NHA Certified Pharmacy Technician (CPhT), NHA, 05/01/19, 05/01/27, True
- Alabama Board of Pharmacy Technician License, Alabama Board of Pharmacy, 11/01/17, 12/01/27, True
- ACLS Certification
Timeline
Certified Pharmacy Technician II
Proxsys Rx
02.2023 - 12.2025
Pharmacy Analyst
Viva Health
01.2020 - 04.2020
Pharmacy Technician
Walmart
11.2017 - Current
Sales Associate
Macy's - Mountain Brook
09.2011 - 02.2012
High School Diploma -
Woodlawn High School
Certificate -
Jefferson State Community College