Shenevelyn Ross
Division Fuel Manager
Indianapolis,IN
Summary
Results-driven MBA professional with over 28 years of extensive experience in Staff and Operations Management within a multi-billion-dollar organization. Proven track record of developing high-performing teams and implementing sustainable processes that drive efficiency and growth. Expertise in leading operational teams of over 125 employees, contributing to annual revenues exceeding $26 million. Committed to fostering a culture of excellence and continuous improvement in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Division Fuel Manager
The Kroger Company
08.2021 - Current
- Company Overview: The Kroger Company is the largest traditional grocery retailer in the United States with over 2,400 stores in 34 states across the US.
- Provide support for execution of merchandising, sanitation, and compliance standards at 104 fuel sites.
- Customer Promise shops yielded over 90% rating.
Operations Field Specialist
The Kroger Company
10.2020 - 08.2021
- Serve as the subject matter expert and liaison with Retail Operations, Front End/KPF, Fuel, Food Safety, In Stock, Labor and Sanitation for Region A (35 stores). Provide support with helping store management identify opportunities in their facility.
Expense, Sanitation and Sustainability Manager
The Kroger Company
04.2017 - 09.2020
- Accountable for 15 lines of operation budget and cost savings programs. Evaluated and introduced sanitation and sustainability programs for the division.
- Improved website communication and visibility to the store teams. Met the 2019 Expense Savings goal.
Computer Assisted Ordering Manager
The Kroger Company
09.2015 - 04.2017
- Charged with improving the in-stock position in 136 stores in the Central Division. Trained and coached on processes during store visits. Classroom and on-the-job training of new management trainees.
- In-Stock Roll-Up percentage increased from 55% to 58% during first 6 months. Developed reporting to assist with improving DSD vendor in-stock.
Store Manager
The Kroger Company
12.2014 - 09.2015
- Responsible for the overall day-to-day operations of the store including sales, gross profit, labor costs, human resources, customer satisfaction, expense control, loss prevention, advertising, and employee morale. Supervise up to 90+ employees in a 45,000 sq. ft. facility with annual sales of approximately $20MM.
- Moved the Produce department’s customer satisfaction rate up 18% year-to-date - the highest increase for any Produce department in the district
Food Safety Manager
The Kroger Company
03.2012 - 12.2014
- Executed the food safety initiatives for the 135 store Central Division. Following third-party audits, conducted store visits to assess the status of corrective actions for non-compliant issues. Built relationships with the various county food inspectors and third-party inspectors. Taught food safety certification classes to our division store management and operation teams.
- Delivered food safety certification classes and maintained a 98% passing rate on exams
Assistant Produce Merchandiser
The Kroger Company
09.2006 - 03.2012
- Managed sales and profits as well as created advertising plans for the 135 store Central Division.
- Built vendor and procurement relationships to maximize low price strategies that increased market share in a highly competitive environment
Store Manager
The Kroger Company
06.2005 - 09.2006
Natural Foods Category Manager
The Kroger Company
09.2001 - 03.2005
- Researched trends and introduced new items which included Low Carb and Gluten-Free products
Customer Service Coordinator
The Kroger Company
02.2001 - 09.2001
Store Manager
The Kroger Company
02.2000 - 02.2001
Co-Manager
The Kroger Company
08.1997 - 02.2000
Education
MBA -
12.2010
Bachelor of Science - Business
06.1995
Skills
Organized and detail-oriented
Awards
Dale Carnegie Breakthrough Award – May 2006, Center for Leadership Development Humanitarian Award – March 2001, Kroger Customer Service Award – June 1999
Affiliations
- Kroger Central Women’s Edge Social, Networking and Communication Co-Chair since 2021
- Kroger Central Division United Way Campaign Co-Chair – 2007 and 2008
- Kroger Retention Committee – 2000 – 2002
Timeline
Division Fuel Manager - The Kroger Company
08.2021 - Current
Operations Field Specialist - The Kroger Company
10.2020 - 08.2021
Expense, Sanitation and Sustainability Manager - The Kroger Company
04.2017 - 09.2020
Computer Assisted Ordering Manager - The Kroger Company
09.2015 - 04.2017
Store Manager - The Kroger Company
12.2014 - 09.2015
Food Safety Manager - The Kroger Company
03.2012 - 12.2014
Assistant Produce Merchandiser - The Kroger Company
09.2006 - 03.2012
Store Manager - The Kroger Company
06.2005 - 09.2006
Natural Foods Category Manager - The Kroger Company
09.2001 - 03.2005
Customer Service Coordinator - The Kroger Company
02.2001 - 09.2001
Store Manager - The Kroger Company
02.2000 - 02.2001
Co-Manager - The Kroger Company
08.1997 - 02.2000
University of Cincinnati - Bachelor of Science, Business
Indiana Wesleyan University - MBA,
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