SHENGHUI PAN
Los Altos,CA
Summary
Detail-oriented and results-driven Manager with extensive experience in driving sales growth, developing programs, and managing logistics and documentation. Expertise in process standardization, data analysis, cost control, and technical communication. Highly skilled in organization, prioritization, and problem-solving, with a proven ability to minimize risks and ensure adherence to timelines.
Overview
18
18
years of professional experience
8
8
Years of sales management and development experience
1
1
Certificate
Work History
Store Manager
Sandbox VR
San Francisco, CA
05.2023 - Current
- Store KPI Accountability: Proficient in financial reporting and leveraging sales data. Achieved an 8% revenue increase in 2023 and surpassed all store metrics in 2024.
- Event Coordination: Planned and coordinated an average of 3-4 events weekly, ranging from small gatherings to over 300 guests. Oversaw event logistics, including setup, audio-visual requirements, and catering, ensuring smooth operations and attendee satisfaction.
- Customer-Centric Approach: Delivered exceptional customer service, resolving guest issues, and creating a hospitable environment. Increased store review rating from 4.7 to 4.9 with over 4,000 Google reviews.
- Enhanced Operational Efficiency: Implemented procedures and optimized workflow, reducing team size by 35% and weekly labor hours by 20%, while maintaining productivity.
- Tech Expertise: Proficient with store technology and equipment. Provided tech training, resulting in the fewest tech issue tickets and enhanced guest satisfaction.
- Cross-Functional Collaboration: Worked with cross-functional teams to drive success. Supported event operations and assisted tech teams in testing new hardware and software.
Assistant Store Manager
Sandbox VR
San Francisco, CA
10.2022 - 04.2023
Guest Experience Guide
Sandbox VR
San Mateo, CA
10.2021 - 10.2022
Operation Manager
TeeterPal Education
San Jose, CA
04.2022 - 09.2022
- Summer Camp Program Leadership: Led a large-scale summer camp with over 1,000 enrollments, achieving a 40% increase from the previous year and a 90%+ satisfaction rate from parents and teachers.
- Program execution: Ensured compliance with scopes, schedules, budgets, and quality benchmarks. Monitored daily operations across 10 campsites.
- Operational Efficiency: Developed a Google Suite system to analyze and display data, improving the tracking of key program metrics.
Administrative coordinator/PM
Acme Education Group
Palo Alto, CA
09.2018 - 04.2022
- Summer Camp Program Management: Managed all aspects of the program, achieving a 30% increase in enrollment by enhancing satisfaction.
- Operational Efficiency: Developed a scheduling system using Google Suite and MS Office, boosting task efficiency by 30%.
Business Funder
Versatech Corporation
Palo Alto, CA
11.2011 - 12.2019
- Small Business Management: Established and managed a lab supplies trade business between the US and China. Proficient in contract negotiation, invoice processing, and marketing strategy.
- Logistics Expertise: Coordinated international shipments of bulk and DG goods via sea.
Channel Sales Manager
J&K Scientific Ltd
Beijing, China
07.2006 - 07.2011
- Channel Sales Manager: Managed domestic and international sales for a leading Chinese lab supplies manufacturer.
- Business Expansion: Expanded business to the US, Canada, Singapore, India, and more.
- Franchised Dealer Project: Signed over 10 dealers annually, generating $1M in stable revenue and enhancing the company brand.
- Revenue Growth: Increased department revenue from $1M to $5M between 2007 and 2011, with 50% annual growth.
Education
Bachelor of Engineering - Pharmaceutical Engineering
Beijing Institute of Technology
Beijing07.2006
Skills
- Project Management
- Time Management
- Cost Control
- Organization Skills
- Leadership
- Team Management
- Coordination and Collaboration
- Verbal and Written Communication
- Problem-Solving Skills
- Data Analysis
- G-suite and Microsoft Office (VLOOKUP, Pivot Table, Word Mail Merge etc)
Certification
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM) Certification
- Google Project Management: Specialization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Sandbox VR
05.2023 - Current
Assistant Store Manager
Sandbox VR
10.2022 - 04.2023
Operation Manager
TeeterPal Education
04.2022 - 09.2022
Guest Experience Guide
Sandbox VR
10.2021 - 10.2022
Administrative coordinator/PM
Acme Education Group
09.2018 - 04.2022
Business Funder
Versatech Corporation
11.2011 - 12.2019
Channel Sales Manager
J&K Scientific Ltd
07.2006 - 07.2011
Bachelor of Engineering - Pharmaceutical Engineering
Beijing Institute of Technology
- Project Management Professional (PMP)
- Certified Associate in Project Management (CAPM) Certification
- Google Project Management: Specialization
References
References available upon request.
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