Shengjia LIN
Melbourne,VIC
Summary
Dedicated and customer-focused retail professional seeking a role at Costco Wholesale, where I can utilize my excellent communication skills, strong work ethic, and ability to work effectively in a fast-paced team environment. With [number] years of experience in retail operations, customer service, and teamwork, I am confident in my ability to provide exceptional service to Costco members. I am excited to contribute to the Costco team and deliver results-driven performance in a dynamic and member-centric environment.
Overview
9
9
years of professional experience
Work History
Removals Coordinator
Excellence House Removals
03.2024 - Current
Playing a critical role in our operations team, responsible for planning, coordinating, and executing residential and commercial removals. The overall goal of this role is to provide exceptional customer service while ensuring the smooth planning and execution of removals, resulting in high customer satisfaction, efficient operations, and business growth.
Customer Manager
Guosen Securities Shenzhen LTD
03.2018 - 12.2023
- Develop new customers; maintain old customers, and to help them allocate assets; complete KPI assigned by the branch
Sales Representative
Sony (China) Guangzhou Branch
06.2016 - 03.2018
- Assisted average of 200 customers daily with purchases and inquiries, ensuring high level of customer satisfaction
- Maintained and organized inventory, resulting in 10% improvement in stock availability and accuracy
- Trained and mentored new team members, reducing onboarding time by 20%
Education
Diploma of Management - Business Administration And Management
Protea College
Melbourne, VIC06-2026
Bachelor of Economics - Finance
University of Jinan
Guangzhou, China12-2021
Securities Qualification Certificate - Finance
Guangdong Post And Telecommunications Vocational
Guanghzou06-2017
Skills
- Point of sale (POS) system proficiency
- Warehousing logistics
- Customer relationship management (CRM) software
- Order processing
- Attention to detail
- Conflict resolution
- Adaptability
- Interpersonal skills
- Customer service
- MS office
- Time management
- Team collaboration
Timeline
Removals Coordinator
Excellence House Removals
03.2024 - Current
Customer Manager
Guosen Securities Shenzhen LTD
03.2018 - 12.2023
Sales Representative
Sony (China) Guangzhou Branch
06.2016 - 03.2018
Diploma of Management - Business Administration And Management
Protea College
Bachelor of Economics - Finance
University of Jinan
Securities Qualification Certificate - Finance
Guangdong Post And Telecommunications Vocational
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