Hi, I’m
Shenicka Aitken
Westlake,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Ambitious professional versed in supporting employee recruitment and orientation. Facilitates candidate interviews and employee onboarding to grow and retain the talent pool. Capable experience working in challenging environments. Excited about the opportunity to take the next career step within the Human Resource Industry.
Overview
15
years of professional experience
1
Certification
Work History
H & R Block
Multi-Unit Team Leader
12.2023 - 04.2024
Job overview
- Supervised a team of 23 members across 3 locations to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through a positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Reported on team performance to upper management regularly.
- Facilitated regular meetings to discuss progress, challenges, and solutions.
Ramada By Wyndham
Front Office Manager
07.2020 - 06.2023
Job overview
- Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high-demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Fairfield Inn & Suites By Marriott
Guest Services Supervisor
01.2017 - 01.2020
Job overview
- Directed and supervised team of 4 guest service associates.
- Communicated with management to resolve escalated concerns with service or account payments.
- Prepared daily reports on occupancy rates, revenue totals, and other key metrics for management review.
Hampton Inn By Hilton
Guest Services Supervisor
10.2016 - 01.2017
Job overview
- Trained new staff members in guest relations procedures and protocols.
- Oversaw front desk, housekeeping, and maintenance operations for 89-room property.
- Oversaw employee recruitment, training, and onboarding processes.
- Prepared executive reports using operational, output, and revenue data.
Education
James Madison UniversityHarrisonburg, VA
Bachelor of Science from Hospitality Administration And Management
08.2018
Skills
- Recruitment, Retention & Onboarding
- Training and Development
- Talent Acquisition & Interview Selection
- Employee Relations
- Human Resource Policies
- Schedule Management
- Critical Thinking & Active Listening
- Time Management
- Organizational Management
- Microsoft Office Suite (Excel, PowerPoint, Word, Access)
- Ultimate Kronos Group (UKG)
- Employee Evaluation
Certification
- Associate Professional in Human Resources (APHR), Human Resources Certification Institute (HRCI), 01/2023
- SHRM Certified Professional (SHRM-CP), SHRM, 07/2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancement401k matchPaid time offFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home optionHealthcare benefitsPaid sick leave4-day work weekTeam Building / Company RetreatsAdditional Information
I am currently studying to obtain my SHRM-CP certification in July 2024.
Timeline
Multi-Unit Team Leader
H & R Block
12.2023 - 04.2024
Front Office Manager
Ramada By Wyndham
07.2020 - 06.2023
Guest Services Supervisor
Fairfield Inn & Suites By Marriott
01.2017 - 01.2020
Guest Services Supervisor
Hampton Inn By Hilton
10.2016 - 01.2017
James Madison University
Bachelor of Science from Hospitality Administration And Management
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