Summary
Overview
Work History
Education
Skills
Timeline
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Shenika Bowen

Brooklyn,NY

Summary

Customer service professional with a strong background in luxury retail, high-end hospitality, and client-facing roles. Adept at building relationships, managing customer interactions, and delivering exceptional service. Skilled in CRM systems, active listening, and multitasking in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Substitute Teacher

Department Of Education
New York, Ny
09.2025 - Current
  • Supervised diverse classrooms during teacher absences.
  • Developed lesson plans aligned with curriculum standards.
  • Managed classroom behavior using effective discipline strategies.

Experience Specialist

Louis Vuitton - LVMH
New York, New York
12.2024 - Current
  • Deliver personalized, high-touch service tailored to the needs of luxury clientele.

• Build and maintain strong relationships with customers to enhance loyalty and repeat business.

• Ensure visual merchandising aligns with Louis Vuitton’s luxury brand standards.

• Support inventory management, stock replenishment, and overall operational efficiency.

Client Advisor

Gucci (Temp Position)
Jersey City, New Jersey
09.2022 - 12.2022
  • Handled high volumes of client inquiries via phone and in-store interactions.
  • Provided a luxury shopping experience through expert product knowledge and styling advice.
  • Assisted clients with selections, transactions, and after-sales services.
  • Built rapport with clients, fostering long-term relationships and brand loyalty.

Sample Coordinator

Studio Pantaloon
Brooklyn, New York
04.2022 - 06.2022
  • Managed sample inventory, ensuring accurate tracking and organization.
  • Collaborated with development, production, and sales teams to coordinate sample needs.
  • Used Google G Suite and Trello to manage sample activities and logistics.

Fine Jewelry Sales Associate

Saks Fifth Avenue
New York, NY
08.2016 - 01.2018
  • Delivered high-end customer service, assisting clients in selecting luxury jewelry pieces.
  • Built long-term client relationships through personalized recommendations and follow-ups.

Education

Bachelor of Arts - Fashion Merchandising Management

Fashion Institute of Technology
New York, NY
05-2019

Skills

  • Luxury Retail & High-End Hospitality Experience
  • Client Relationship Management
  • Strong Communication & Listening Skills
  • Team Collaboration in Fast-Paced Environments
  • CRM & Inventory Management
  • Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
  • Basic Proficiency: Illustrator, Photoshop, Access
  • Visual Merchandising & Store Operations
  • Sales & Customer Service Excellence

Timeline

Substitute Teacher

Department Of Education
09.2025 - Current

Experience Specialist

Louis Vuitton - LVMH
12.2024 - Current

Client Advisor

Gucci (Temp Position)
09.2022 - 12.2022

Sample Coordinator

Studio Pantaloon
04.2022 - 06.2022

Fine Jewelry Sales Associate

Saks Fifth Avenue
08.2016 - 01.2018

Bachelor of Arts - Fashion Merchandising Management

Fashion Institute of Technology
Shenika Bowen