Shenika Brown
Villa Rica,GA
Summary
Proactive Customer Service Executive with the resolve to remain calm under extreme pressure.
Educated professional with 10 plus years in experience. A strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike.
Pursuing a Customer Service Executive position.
Educated individual with expertise in various sectors. Ready to join a new organization in the role of Customer Service Executive.
Overview
17
17
years of professional experience
Work History
Bartender
Life Ultra Lounge
Atlanta, GA
02.2012 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Beautician
Mahogany Beauty And Co
Atlanta, GA
01.2008 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Developed customized treatment plans based on individual client needs and goals to achieve optimal results.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Front Office Receptionist
Kaiser Permanente
Atlanta, Ga
03.2018 - 09.2022
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted management with daily duties including appointment scheduling, patient reassurance during busy hours, infection control and patient safety.
- Obtained knowledge of medical terminology to properly schedule appointments.
- Implemented filing systems to properly organize patient files.
Education
Cosmetology
Atlanta Technical College
Atlanta, GA12.2008
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Complex Problem-Solving
- Memory retention
Timeline
Front Office Receptionist
Kaiser Permanente
03.2018 - 09.2022
Bartender
Life Ultra Lounge
02.2012 - Current
Beautician
Mahogany Beauty And Co
01.2008 - Current
Cosmetology
Atlanta Technical College