Shenika Jones
Smithfield,North Carolina
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assignment Manager
Freddy's Frozen Custard & Steakburgers
01.2024 - Current
Substitute Teacher
Johnston County Public Schools
09.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Ward Clerk
Fresenius Medical Kidney Care
05.2021 - 01.2024
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Filled out records, staffing sheets, and patient documents.
Pharmaceutical Production Technician
Merck
01.2018 - 01.2021
- Provided support during regulatory inspections by presenting accurate documentation and offering clear explanations regarding production processes, ensuring full compliance with industry standards.
- Enhanced production efficiency by optimizing pharmaceutical manufacturing processes and equipment.
- Safeguarded company intellectual property by maintaining strict confidentiality regarding proprietary formulas and processes used in pharmaceutical manufacturing operations.
- Completed comprehensive training programs to stay up-to-date on industry advancements and best practices for pharmaceutical production.
- Performed thorough inspections of incoming materials prior to use in order to guarantee that they met established quality standards before being incorporated into the production process.
- Maintained a high level of cleanliness and safety within the production area, adhering to strict FDA guidelines.
School Nutrition Worker
Johnston County Public Schools
01.2014 - 01.2018
- Coordinated with teachers and administrators on various events requiring catering services or special menus for school functions.
- Enhanced meal quality by preparing and serving nutritious meals to students daily.
- Promoted healthy eating habits among students through educational initiatives and menu planning.
- Managed food inventory, reducing waste and ensuring proper rotation of perishable items.
- Supported special dietary needs of students by providing appropriate meal options based on individual requirements.
- Improved cleanliness and sanitation standards by maintaining a clean and organized kitchen workspace.
- Monitored portion control measures consistently to minimize waste while meeting regulatory requirements for servings sizes per grade level groupings.
- Provided excellent customer service when interacting with students, parents, faculty, and staff during meal times or other food-related events at the school setting.
Supervisor
Wendys Fast Food
01.2004 - 01.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
High School Diploma -
Wilson Technical Community College
Wilson, NC05.2014
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Classroom Organization
- Group and individual instruction
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Excellent communication
Certification
- Servsafe certified
- CPR certified
Timeline
Assignment Manager
Freddy's Frozen Custard & Steakburgers
01.2024 - Current
Substitute Teacher
Johnston County Public Schools
09.2021 - Current
Ward Clerk
Fresenius Medical Kidney Care
05.2021 - 01.2024
Pharmaceutical Production Technician
Merck
01.2018 - 01.2021
School Nutrition Worker
Johnston County Public Schools
01.2014 - 01.2018
Supervisor
Wendys Fast Food
01.2004 - 01.2014
High School Diploma -
Wilson Technical Community College
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