Shenika Jones
Birmingham
Summary
Dynamic administrative professional with extensive experience in payroll processing and data management at City of Birmingham. Proven track record of enhancing operational efficiency through meticulous attention to detail and exceptional customer service. Proficient in Microsoft Outlook and office organization, consistently delivering accurate results and fostering positive client relationships.
Overview
18
18
years of professional experience
Work History
Adminstrative Assistant
CITY OF BIRMINGHAM
Birmingham
03.2019 - Current
- Calculated employee wages, deductions, and commissions accurately for payroll processing.
- Collected and verified employee and timekeeping data to ensure accurate payroll processing.
- Updating payroll information for promotions, transfers, terminations, and new hires.
- Recording and maintaining employee records and payroll transactions.
- Prepared statements reflecting earnings, taxes, and deductions for employee review and management reporting.
- Preparing payroll reports for management and auditing purposes.
- Answered questions and resolved payroll issues to enhance employee satisfaction and maintain compliance.
Intake Coordinator
Jefferson County Public Defenders Office
Birmingham
07.2018 - 03.2019
- Guided clients in completing eligibility forms, facilitating access to essential services.
- Managed main switchboard operations, directing callers to appropriate staff and making referrals.
- Performed conflict checks by reviewing case details to identify potential issues.
- Entering information into a case management database;
- Processing office files by updating information in a database;
- Generated and sent form letters to ensure timely correspondence with stakeholders.
- Greeting and assisting visitors to the office;
- Perform administrative tasks related to grant reporting and other requirements;
- Supported supervisory staff with various office functions to enhance operational workflow.
Clerk
Criminal Justice Center
Birmingham
03.2017 - 07.2018
- Upholding all court files and records to ensure they stay up-to-date and accessible.
- Ensuring that all legal documents submitted adhere to the law and court procedures.
- Preparing and distributing court orders, including probation orders, sentencing information, and court summonses.
- Collected and recorded court fines, ensuring accurate financial documentation.
- Organized case calendars to improve court scheduling efficiency.
- Assisted in office management and administrative processes.
- Recording the minutes of meetings and court proceedings.
Administrative Assistant
Shoal Creek Golf Course
Birmingham
01.2016 - 06.2016
- Performs complex, diversified and specialized secretarial/administrative work.
- Processes bi-weekly payrolls and time off requests in a timely manner.
- Maintained and organized filing systems for expenditure records, client information, employee attendance, fuel usage, and mileage to ensure easy access and compliance.
- Recorded and distributed materials, comments, and payments from members and vendors to appropriate departments to facilitate efficient communication.
- Sorted and distributed incoming mail and faxes efficiently to ensure timely delivery to recipients.
- Coordinates or prepares a wide variety of financial and operational reports.
- Inventoried and ordered uniforms, office equipment, and supplies while allocating bills to appropriate departments to support operational needs.
Deposit Operations
Iberia Bank
Birmingham
08.2012 - 12.2015
- Conducted thorough account research to identify and rectify discrepancies.
- Reviewed items and documents for discrepancies to ensure compliance and accuracy.
- Resolved complex and sensitive inquiries to enhance customer satisfaction.
Loan Operations Specialist
Regions Bank
Birmingham
04.2008 - 08.2012
- Processed loan transactions, submitting applications for new loans and handling payments on existing loans with accuracy.
- Reviewed applications for completeness, identifying and resolving missing information to expedite processing.
- Coordinated with accounting and customer service departments to ensure timely completion of loan operations tasks.
Education
Associate - Administrative Office Management
Virginia College
Birmingham, AL01.2005
Skills
- Attention to detail
- Office Management
- Data management
- Bank Reconciliation
- Scheduling
- Microsoft Outlook
- Office organization techniques
- Customer Service
- Client support
- Data management
- Verbal communication
- Scheduling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Adminstrative Assistant
CITY OF BIRMINGHAM
03.2019 - Current
Intake Coordinator
Jefferson County Public Defenders Office
07.2018 - 03.2019
Clerk
Criminal Justice Center
03.2017 - 07.2018
Administrative Assistant
Shoal Creek Golf Course
01.2016 - 06.2016
Deposit Operations
Iberia Bank
08.2012 - 12.2015
Loan Operations Specialist
Regions Bank
04.2008 - 08.2012
Associate - Administrative Office Management
Virginia College