Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Generic
Shenika Peaks

Shenika Peaks

Hanover,MD

Summary

Highly analytical and organized individual with an exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to ensure satisfaction. Possess strong customer service skills, administrative skills, and analytical skills. Seeking to utilize my knowledge and prior experience with an upstanding company while continuing to acquire additional skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Logistics Coordinator

Seko Logistics (Ultimate Staffing)
Elkridge, MD
07.2023 - 10.2023
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Managed paperwork and necessary information required for client shipments.
  • Responded quickly to customer inquiries about order status or changes in schedules.

Account Manager

Classic Brands LLC
Columbia, MD
10.2018 - 11.2022
  • Manage and/or monitor accounts assigned by Operations Manager
  • Connecting with the sales team weekly with updates and changes to data for accounts
  • Answer phones with a high degree of customer service and analytical skills to ensure the proper answers to customers with product questions
  • Run routine reports daily for accounts
  • Research, compile, assemble and analyze data for projects and a variety of statistical, financial, and narrative reports
  • Respond to inquiries and requests from customers requiring knowledge of each account.

Patient Service Coordinator

United Health Group, Optum
ELKRIDGE, MD
09.2014 - 04.2018
  • Maintain professionalism with difficult customer interaction
  • Follow all reporting requirements according to state laws and comply with HIPPA confidentiality
  • Provide assistance with enrollment, qualify customers for in home appointments and educate them on plans and processes
  • Collect all relevant information to determine what type of appointment to schedule and generate follow up appointment.

Court Clerk

Circuit Court for Baltimore City
Baltimore, MD
02.2008 - 01.2013
  • Responsible for routine correspondence received by court requiring information and responses to inquiries
  • Organized and maintained files of records and correspondence of both routine and confidential nature
  • Answered questions from attorneys, other office staff and general public
  • Answered telephone calls, screened callers, took messages, provided information and made appropriate referrals to other offices
  • Organized and maintained court files, submitted files for signatures and ensured the smooth flow of files through the court system.

Education

Associates Degree - Business Administration

Baltimore city community college
05.2007

Diploma -

Paul Laurence Dunbar Senior High School
Baltimore, MD
06.2001

Skills

  • Advanced experience in Microsoft excel, Power Point and Word
  • Proficient in pivot tables and v-lookup and formatting end of the month reports
  • Ability to meet high productivity standards and work with minimal supervision
  • Supply Chain Operations

Timeline

Logistics Coordinator

Seko Logistics (Ultimate Staffing)
07.2023 - 10.2023

Account Manager

Classic Brands LLC
10.2018 - 11.2022

Patient Service Coordinator

United Health Group, Optum
09.2014 - 04.2018

Court Clerk

Circuit Court for Baltimore City
02.2008 - 01.2013

Associates Degree - Business Administration

Baltimore city community college

Diploma -

Paul Laurence Dunbar Senior High School

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote
Shenika Peaks