Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheniqua Ellis

Houston,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in Epic industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Remote Population Health Navigator

Accesshealth
Houston, TX
12.2023 - Current
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.
  • Identified potential problems and escalated them as needed to ensure resolution.
  • Provided patient education and counseling services to individuals in need of health navigation assistance.
  • Coordinated referrals to appropriate specialists or community programs as needed.

Medical Assistant/Unit Secretary

Texas Children Hospital
Houston, TX
05.2016 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Collected samples from patients for laboratory testing purposes.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.

Patient Transporter

Methodist Medical Center
Houston, TX
06.2009 - 05.2016
  • Provided timely transportation services for outpatients to various medical facilities.
  • Collected patient information from nursing staff prior to transport.
  • Checked all medical documents for accuracy prior to transporting patients.

Paraprofessional

Cypress ISD
Houston, TX
08.2006 - 05.2009
  • Assisted teachers with planning and preparing lessons for students.
  • Provided guidance to students in the classroom setting.
  • Created and maintained positive relationships with students, parents, and colleagues.

Education

Education

Texas Southern University
Houston, TX

Skills

  • Inventory Management
  • HIPAA Compliance
  • Indirect Patient Care
  • Medical Terminology
  • Data Entry
  • Virtual Learning Management
  • Course Materials Development
  • Training Method Development
  • Client Relations
  • Windows 95/98/2000/XP/XP Pro/NT
  • Workflow Improvement
  • Flexible and Adaptable
  • Task Prioritization

References

References available upon request.

Timeline

Remote Population Health Navigator

Accesshealth
12.2023 - Current

Medical Assistant/Unit Secretary

Texas Children Hospital
05.2016 - Current

Patient Transporter

Methodist Medical Center
06.2009 - 05.2016

Paraprofessional

Cypress ISD
08.2006 - 05.2009

Education

Texas Southern University

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Sheniqua Ellis