MICHELLE GONZALEZ

• Coordinated patient care by navigating complex healthcare systems and resources.
• Facilitated communication between patients and healthcare providers to enhance service delivery.
• Educated patients on available services, benefits, and health management strategies.
• Streamlined referral processes to improve patient access to specialty care services.

• Greeted and assisted patients with check-in procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Delivered support to medical staff in completion of patient paperwork.
• Verified patient insurance eligibility and entered patient information into system.
• Handled customer service inquiries in person, via telephone and through email.
• Entered patient demographic and insurance data into electronic medical record system.
• Trained new staff on filing, phone etiquette and other office duties.
• Managed patient registration process, confirming data accuracy and completeness.

Responsible for unpacking and sorting merchandise, customer service and stocking shelves

• Facilitated preparation, distribution, and storage of pharmaceuticals to ensure timely access for patients.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct items and quantity.
• Managed drug inventory by ordering necessary medications and supplies, ensuring availability for patient needs.
• Collected co-payments or full payments from customers.
• Utilized computerized and automated systems for dispensing medications and updating patient profiles, enhancing workflow efficiency.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.

• Sorted and distributed office mail to ensure timely communication and efficient workflow.
• Managed filing system and performed clerical tasks to maintain organized records and support office operations.

• Protected materials for transport by correctly packaging products in boxes and crates.
• Complied with safety, health and environmental regulations as prescribed by law.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.